Address: Lower Trinity Walk, Wakefield, WF1 1QQ, United Kingdom
Phone: +441924853020
Rating: 4.3
based on 186 reviews.
Customer Service
Pros:
"Staff are attentive and courteous."
"Always had pleasant experience with staff here very polite and helpful."
"The young girl that served us was very nice as was the lady at the checkout."
"Love to shop at Sainsbury staff so helpful especially on the till areas."
"Staff are lovely and friendly too."
"Staff very friendly, helpful, I always go to the manned tills so I can talk to the staff there."
"Very helpful staff, one woman that worked there called us back to make sure we got our free parking as we used the self-service."
Cons:
"We found the staff member serving extremely rude and not helpful."
"This woman was out of order and shouldn't have humiliated him for a simple mistake."
"Called into store today I'm a non Sainsbury's shopper but called for my kids world book Day books lady I asked for help to see where they were was very rude and like she couldn't be bothered to help."
"Rude staff especially older lady blond hair with glasses."
"Awful rude staff. Don't deserve my custom."
"Very poor service.Went to collect a prescription only to be told Pharmacist was on lunch and will not be back for three quarters of an hour and assistant could not issue."
"Service is always slow in Sainsburys cafe Trinity Walk perhaps due to lack of staff."
Store Layout & Accessibility
Pros:
"The store as everthink you need. They have a ace cafe for everyone."
"Store always clean and tidy with helpful employees."
"It’s massive! New and clean, there is everything and anything you could want from a supermarket."
"Big ole sainsburys and the newer and larger ranged of the two in Wakefield. Always clean, staff friendly and usually pretty well stocked."
"The store is clean, well stocked and has adequate signage to remind customers to maintain social distancing."
"Good disabled access with lots of parking spaces available."
"Theres no step near the doors, so totally wheelchair friendly."
Cons:
"Difficult to find certain produce as things are not where one would expect to find them."
"Only thing about shopping for babies clothes is they don't really do much in the line of boys slippers, plenty of girls footwear, not so much boys though."
"Suffers from a lack of changing rooms for clothing related items."
"I don't know if it's because it's a town centre supermarket or the fact that I visited relatively late in the day (about 6pm) but the shelves were mostly empty."
"Visited today and a lot of the fridges and shelves were bare, so not a great deal of choice."
"Went to Argos now in the back of Sainsbury like an afterthought being disabled it's a fair trek to the back of the store no free disabled parking."
"Not happy the store is going self service we may have to go elsewhere the cash out area has been closed down so you use self service over the manned cash out it is very hard to use if you are disabled."
Shopping Experience
Pros:
"I always do a smart shop as checkout is much slicker and we like not having to wait in a queue."
"And very quiet on a weekday evening."
"The self service tills have improved, with the Smart Shopping app making shopping a doddle, if you can remember to scan and bag as you go around."
"Not too busy and plenty of room to move around not like many supermarkets."
"Every product that you could possibly want is stocked here."
"I shop at sainsbury every week, I am a disabled woman & find the staff very helpful, there is plenty of space to shop."
"Great Supermarket, very pleasant building to walk around, and plenty of space."
Cons:
"Requires a pound coin to use a shopping trolley."
"Waited ages at cafe to be served one person on orders n one on coffee machine need more on when busy."
"At the checkout, I feel there aren't enough staff, or the level is poorly managed and more often than not, there are more than two people ahead of me."
"Seriously need to sort the security out that's on the doors."
"Had to stand and wait over 15 minutes after being served, for a coffee and a hot chocolate."
"I shop here regularly, and the only issue I have with the place is that bread is not always available or someone to cut it for you."
"Just been into this Sainsburys and had 2 push my trolley around 2 female assistants standing by the make up aisle chatting and laughing."
Parking & Facilities
Pros:
"I spent over £10 so my parking was free after the checkout operator validated my ticket."
"Plenty of car parking."
"Can get partial reimbursement on parking if spending over £10."
"Has a large two story car park."
"Parking is free for I think for an hour be sure to get your ticket validated and check it has."
"Plenty of paid for parking outside, although free when spending £10 in Sainsbury's and ticket verified for up to two hours."
"Parking is waived off if you buy goods above £10 here."
Cons:
"The toilets are poor, today absolutely filthy, no toilet roll, and one cubicle locked."
"Only disadvantage you have to spend over £10 to receive free parking."
"During Covid-19 Restrictions, a separate access and exit system is in place with adequate facilities to clean trolley handles and to sanitise hands before entering the store."
"If you spend over £10 they will validate parking for 2 hours which takes away my annoyance of having to park and pay in Trinity walk car park."
"The car park has a ticket when you enter so I normally go in Sainsbury's and get £10 worth of shopping then your ticket is scanned giving you 2 hrs of free parking."
"A better clothes selection than the white rose Sainsbury's but always spend too long looking for something to make the 10 pound spend required for 2hr free parking."
"Disappointing visit today at Wakefield Trinity Walk. This Sainsbury's store was our favourite for clothes shopping and homeware."
Food & Café
Pros:
"The café is a great place for a quick breakfast."
"A massive store with a great range of vegan options."
"The quality of the food is very good though prices are therefore higher than in other supermarkets."
"I was pleasantly surprised by the reasonable fruit and veg prices combined with the high quality."
"Great food in the cafe."
"Stopped at Sainsbury's for a coffee and fresh cream cake, which was very nice."
"Plus canteen which does decent food."
Cons:
"I took mum to Trinity Walk cafe today for our lunch, I have to say the meal was disgusting."
"Called into the cafe for a breakfast sandwich with my wife. The quality of the food was terrible."
"Had Christmas dinner on Sunday 20th November after a 50 minute wait it came my god it was terrible."
"Good shopping experience but we had a small all day breakfast in the cafe and I have to say it was the worst breakfast I have ever had."
"My score would have been 5 stars but lately produce such as tomatoes cucumbers raspberries and peppers have been very watery with no taste at all."
"It's not the largest Sainsbury's, so don't expect a massive choice."
"Very poor service, won't be going back in a hurry."