Sainsbury's Reviews Summary

Store Layout and Stock

Pros:

• "Blissfully quiet, shelves pleasantly well stocked, everyone seems to have been happy and stress free."
• "I like this supermarket. It's not the biggest store, but it stocks a wide variety of items. It is especially good for organic foodstuff and the vegetables are really fresh."
• "One of the bigger Sainsburys in the area, it has a fuel station along."
• "Love the Chippenham branch its well laid out has pleasant and knowledgable staff a lovely cafe and well maintained bathrooms."
• "A nice, big store with clothes and home sections."
• "Large supermarket selling a whole range of goods. Plenty of free parking."
• "The store is well stocked with a variety of groceries and other items."

Cons:

• "Shower gel is no longer on sale here since they rearranged everything."
• "Well went shopping today to find nothing on the self's they had been stripped bare."
• "Stocks are low in the non-fresh sections."
• "Very poor record on freshness of food."
• "The only real let down is the range of men's clothes."
• "Often out of stock, not sure if this is just this store."
• "The store is so messy looking all the time."

Customer Service

Pros:

• "The staff were very helpful today on what turned out to be a very stressful shopping trip."
• "Staff are generally friendly and helpful."
• "Great staff, went above and beyond to have a great shopping experience."
• "Staff really helpful and chatty."
• "The lady on the till was very helpful and other assistants when I asked where items were kept."
• "The staff are always polite and courteous, in Sainsburys they have always checked out the back for stock when none present on the shelf."
• "Staff are very friendly and helpful."

Cons:

• "Very rude man on pizza counter with a beard very grumpy and very bad customer service."
• "At the delicatessen they had covered everything and ignored us."
• "Sorry but the disabled accessible toilet is totally useless."
• "Would not recommend that you eat in the restaurant. Ordered scrambled egg on toast. Got toast on one side of the plate and the egg on the other side with a rock hard pack of butter."
• "Some of the staff need training to know how to take responsibility for a customer query."
• "I was refused service by the arrogant staff member hiding in his glass box."
• "When I complained to the customer service the woman had the audacity to imply that I was lying."

Facilities and Services

Pros:

• "Superb parking with properly sized spaces for modern vehicles."
• "As added bonuses there's a loo and free parking too!"
• "Pretty good, took advantage of the Double Up Nectar points offer."
• "Good range of fruit, yoghurt, cheese, potato chips and ready meals."
• "A larger Sainsbury's store which also sells fuel. A good range of products and an in-store bakery."
• "Handy having Argos in store, click and collect service is great and easy to use."
• "A restaurant and restrooms available and a fuel station is just outside the store."

Cons:

• "Car park is a bottleneck and a pain."
• "Petrol station is nearby but is shell and has nothing to do with sainsburys."
• "The path leading up from the road very dangerous with wet leaves."
• "Sainsbury cafe, breakfast sandwich, cold bacon very thin bread. Vegi breakfast, nearly cold."
• "No so much Sainsburys, but avoid the Sushi Gourmet counter, really hit and miss with the quality."
• "Customer toilets are beyond disgusting, not cleaned or maintained."
• "Too noisy, crowded and get shouted at for parking in shared disabled and family car spaces by some family drivers so not a good experience over the last months."