Morrisons Reviews Summary

Staff and Service

Pros:

• "Staff are friendly and willing to show you where to go for products if you are unsure."
• "The fresh products are always nice and the staff are friendly."
• "Excellent stay. Loved it. Food great staff very friendly."
• "Staff were accomadating, polite, friendly, and chatty."
• "Lovely Staff but they all seem run off their feet bless them."
• "Very helpful manager / supervisor."
• "Staff very happy to help and answer questions."

Cons:

• "I find the staff here rude/grumpy especially on checkouts."
• "Not enough checkouts open."
• "Management/supervisors need significant improvement/training."
• "Staff need training in product location or better still find your own things."
• "Rude customer service towards my nanna."
• "Staff very slow at tills."
• "Woman at checkout was miserable, rude and generally unpleasant."

Shopping Experience

Pros:

• "Always an enjoyable experience shopping here, staff are always friendly and polite."
• "Great range of food with mainly reasonable prices. Provides me with all the products I buy with a wide selection and even a cafe on site for a little something to eat."
• "We mainly go for their 'Market street' options like the pizza, pasties, cake selection and salad bar."
• "Prices are better then most other supermarkets."
• "Friendly staff. The fish counter is very good."
• "Nicely laid out, spacious isles and plenty of produce."
• "Fantastic range of fish, georgous fresh bread."

Cons:

• "Since going to self service its horrendous."
• "Not one till operator on and 1 woman trying to man ALL of the self-checkouts."
• "The company are also extortionately priced these days, especially in comparison to other super markets."
• "The shopping experience was poor. The famous market place was all but empty of food."
• "Low price items advertised always out of stock."
• "Too many empty spaces on the shelves."
• "Just in Morrisons in Heckmondwike just ordered steak pie mash n peas the pie was solid I needed a jackhammer it was that hard same with my daughter never again.."

Store Layout and Cleanliness

Pros:

• "The store is well laid out, clean, and signage is very good."
• "Nice store and staff."
• "Large, clean and airy store."
• "Nice and clean. Well laid out and good stock."
• "Well stocked with Christmas food and drink."
• "Lovely local Morrison with a good variety of products, the cafe offers lots of choice with helpful staff it's always clean."
• "My favourite supermarket by far, well presented produce, good space in between aisles, friendly staff, lovely cafe, great choice of ambient goods, and usually good offers on various lines."

Cons:

• "Absolutely freezing! Went in cafe cannot believe how cold it was no heating on!"
• "Shelves untidy - always lots of empty boxes."
• "Store not clean and staff unfriendly."
• "Felt overcrowded which made it difficult to keep to social distancing rules."
• "A poorly stocked store, empty shelves everywhere!"
• "So disappointing as fresh food won't last till Christmas."
• "Clean but not as tidy as normal. A lot of empty trays and packaging on floor."