Morrisons Reviews Summary

Customer Service

Pros:

• "This is a review regarding our fantastic Morrison’s delivery men and ladies who have been amazing throughout this last few months delivering weekly to us."
• "Lovely staff, always helpful (especially Billy and Linda)."
• "The staff are always very friendly and helpful."
• "Everyone of them have been so helpful, courteous and really pleasant."
• "Lovely friendly assistant who deserves a special mention for being complicit in helping me keep my anniversary card for my husband hidden when paying."
• "Thanks to all at Morrison’s you have been great during this emergency. Smiling faces, sensible control systems, stocked shelves (when available to you) and bouncing back from shortages quickly."
• "Thankyou morrisons staff for doing your best to keep us all supplied and especially to the security lady who went the extra mile for us today."

Cons:

• "Staff are rude, seem to ignore you, when saying excuse me trying to get around the store."
• "Would have been 5 stars but for attitude of attendant at the self checkout facility."
• "I'm not being talked to like that by anyone."
• "Staff not very friendly or helpful when asking where items are."
• "Busy store and staff not very helpful. Especially the fruit and veg department."
• "Good selection of produce but awful staff. Rude, ignorant and condescending."
• "Staff always more friendly than other chains I have used."

Store Layout & Cleanliness

Pros:

• "Much improved entrance to the store! More disabled parking bays near to the entrance."
• "This Morrisons store is extremely well laid out, with a really nice redesigned foyer containing their florist."
• "Huge store. They had almost everything I was looking for."
• "There is a florist and a pharmacy inside the same building all with accessible free parking."
• "It is a big shop and they do have plenty of choice."
• "Morrisons offers a great shopping experience with a wide variety of products."
• "Well laid out store with good signage over the isles."

Cons:

• "I was appalled at the smell of urine that hit me, urine all over the floor."
• "Needs a good clean ... Poorest market place I've seen quality wise ...."
• "Aisles are too narrow."
• "No COVID-19 prevention in place whatsoever, no hand sanitizer, no cleaning stations for your trolley handle."
• "There was food all over the floor dirty tables and staff walking around like the living dead."
• "Been going here that long I think I laid the foundation stone a great place for every day shopping but of late found it difficult to get down the isles due to pallets upon pallets being in the way."
• "Coffee shop is filthy, coffee machines are filthy."

Product Quality & Selection

Pros:

• "The bakery is really good, especially when they serve the food that first comes out of the oven."
• "Meat is mediocre but lasts so much longer than Aldi and Lidle."
• "A very good value for money store with a range of products and services."
• "Boomin. Well done morrisons for having a lovely selection of fresh fruit and veg."
• "Food well presented and really tasty."
• "Very good free from range, I'm coeliac and while some of the gluten free stuff tastes a bit nasty it is available."
• "Good quality product. Good customer service. fresh product throughout."

Cons:

• "The worst social distancing of any supermarket I've seen in the last 2 months."
• "Food is always good once it arrives prices have crept up over the last few years."
• "Really poor. Shelves are consistently empty. No plain flour for last 3 weeks."
• "Even the fruit and veg produce has improved in quality even though it sometimes is priced for the wrong product."
• "The eggs were awful, way under done, i dont mind runny eggs but these were far too snotty."
• "75% of the salad bar was empty and the chickens on the chicken bar we so shrivelled I think they were pensioners."
• "The quality of your fresh produce is very disappointing."