"Jon was extremely polite and helpful and not pushy at all which we have experienced before with other car dealerships."
"Jordan was friendly, professional and couldn’t do enough for us."
"The Manager, Sam, was very good with sorting the final arrangements."
"Thankyou so much Jonathan Dodds for your exceĺlent customer service."
"Absolutely amazing customer service, possibly the most welcoming and friendly dealership I think have ever been to, combined with the most amazing prices."
"Jordan has been so helpful and provided all information on what I required."
Cons:
"i really not recommended this car dealer last week i bought car .after 5 days the car not been running."
"Have had 3x bad experiences here now."
"Shocking service. Rang me 2 hours after dropping car off to advise me they wouldn't be doing service and MOT that day despite it being booked in weeks previously."
"Horrible experience from the moment I stepped into the place."
"I managed to get though to the sales manager, Craig, who informed me that the car I had ordered... actually had never been ordered due to some error on the part of the sales team."
"No one has called me back been waiting 2 days and have called head office still no one has contacted me regarding a refund!!"
"The salesman shortly after brought a sales manager out who goes by the name 'Harrison Day' from the moment he sat down he was arrogant, self centred and very impolite."
Vehicle Purchase & Handover
Pros:
"We sold our car to them and bought a second hand car and the whole process was simple and smooth."
"The whole purchase was the easiest and smoothest I have had in over 40 years of motoring and this was down to the professional dedication shown by Zee."
"Everything went smoothly with the paperwork."
"Jack dealt with the handover of my new Seat Ibiza which was all very straightforward & everything was explained to me in great detail."
"Exchanged our SEAT Ibiza for a new 23 plate SEAT Leon."
"I love my new car and couldn’t be happier with everything."
"The car was exactly as described."
Cons:
"Had a test drive booked for a SEAT Ateca on Sunday... We were then told when we went to take the car out that someone had ‘just’ put a deposit down on the particular car we had come to see."
"Poor experience, left a deposit on a Seat Arona and arranged to collect however the car was not ready due to a fault."
"They took £144 off me never fixed the car or even looked at it just put it on the machine so the warning light came off."
"Terrible service My car developed a fault within 4 months of buying it."
"One of the badges had come loose and just left in the glove box for us to discover."
"THE CAR HAD 0 MILES and need and oil change!"
"What a waste of 4 hours of our time, not to mention the fuel to get there and a very bad look for SEAT."
Staff & Communication
Pros:
"We have been served by Zee and I can say that his service and attitude were great."
"Other staff members were very friendly which was lovely."
"Jordan also provided a temporary car whilst I waited for the one I purchased to be brought up to spec."
"They were always on WhatsApp to answer any queries or questions we had which was never any trouble."
"From start to finish he kept me updated every month on the dot."
"Great guys, helped us choose the right car for us, Ollie was brilliant all throughout, he really spent the time making sure all our requirements were met."
"Jordan did a live walk around video for us so we could see everything."
Cons:
"You have been warned, stay away if you're disabled. You will be viewed as a bottom of the barrel customer to them."
"Massive thanks to the Guys down at Cars2, NOT!!!! So a month after buying the car it developed a fault ... I rang to speak to Zee 3 times and got fobbed off with 'he will ring you back' of course he never did."
"I am a carer for my disabled wife and ordered a motability car from cars2 Seat Wakefield on 07/6/23... however I never got a response from them."
"Poor customer care. Would not service my car on the maintenance due to a missed unpaid £30 bill on another car with the finance firm."
"We signed up to a more expensive package on the premises that a service plan would be included and one year on we've been told nothing is included with this."
"Sadly after buying the car the after sales service was not anywhere near as good."
"Checked when I came home and realized nothing has been done."