CarFinance 247 Reviews Summary

Customer Service

Pros:

• "Jacob Reeves was so helpful in helping me look for cars and explained everything very well."
• "Kyle, the account manager is very personable yet professional, felt like I was chatting with an old friend."
• "Simon remembered small details from our first conversation which made me confident."
• "My personal sales executive, Samir Boukas was extremely patient, polite articulate, and accommodating."
• "Nathan was my account manager and he was just the best, and I'm a nightmare."
• "Chris explained everything to me and even when I wasn't clear he put it in simple terms."
• "Laura made the whole process of finding the car I wanted, getting a part exchange sorted and getting the keys for my new car within 3 days."
• "Thomas O’Connor was dealing with my case but I spoke to many other helpful employees too."

Cons:

• "It all seemed to be going smoothly until there was no acknowledgment of receipt of funds to clear the outstanding finance on the vehicle."
• "One thing I would say is that if you phone and are told that someone will call you back it never ever happens."
• "Also the lack of staff on a weekend makes the resolution of any problems or questions very very difficult to sort out."
• "Would I use them again? Probably not."
• "Was turned down my another broker but my friend referred me to car 247 and in less than a week I’m in my new car."
• "From start to finish I couldn't have asked for more help. The hard work put in by Mohammed Javed Miah was exceptional."
• "Not recommend at all. They wasted our time. Many times we tried to reach our advisor Lewis Richardson but he always was on the phone or out of desk but nobody else could help us."
• "Absolutely disgusting company. Bought a car in July, which developed a fault the day I drove it home. Had it checked, and it turned out to be a very serious issue."

Speed and Efficiency

Pros:

• "Within 3 minutes he found the perfect car for me."
• "Vehicle found and finances sorted in two days!"
• "Very quick and easy process allowing me to know straight away if I was able to proceed with the purchase."
• "Fantastic service from an agent (Laura) who made the whole process of finding the car I wanted within 3 days."
• "I had my car within a week which as it was a few days before Christmas I was very pleased with."
• "Fantastic, everything was completed in a smooth, friendly professional manner, and the deal was done in less than a week."
• "This was my 1st time using Carfinance247 and I cannot fault them one bit. My account manager Thomas Bailey was great, so friendly and he explained each part of the process very clearly."
• "Got the job done but lacking."

Cons:

• "Fast application but the rep got the wrong amount for the car and so processed the application incorrectly. I then had to make a payment to the car dealership to avoid going through a second application."
• "Other James was a top top guy. Courteous, polite, knowledgeable, efficient, and professional. Excellent communication throughout the whole process."
• "Very quick to sell to you and get the car you want but once you have issues, they start making excuses and dragging their heels."
• "Mohammed sajeed miah dealt with me excellent customer service nothing was too much trouble for him answered every question I had and went above and beyond to get me the best possible deal would recommend anyone to use car finance 24/7"
• "Absolutely fantastic service from start to finish Keith Mcletchie amazing bloke and a credit to your company. Very helpful and informative helped me every step of the way would high recommend car finance 247 to anyone"
• "Please do not ever buy a car from here, when a car has a fault you will be liable, even if the fault is within 2 months of your purchase, the consumers act says its the dealershiip is liable, you have to pay everything from your own pocket, repairs and I have brought extra warranty. So what was the point right ?"
• "Car finance24/7 was so easy to use, they do all the leg work. They can suggest cars from their approved list of dealers or if you find something yourself they check it out for you. My account manager Mark Eastwood was wonderful knew what I wanted from our chat. Had the finance in place and contacted the dealer to check the car even got me a fresh MOT which the dealer wasn’t going to give me direct. Fantastic service."
• "First time getting finance for car,. Car finance 247 did a great job in getting me my first car. Will Knight was the fella that dealt with me and he was really nice. He explained all aspects of how everything worked in purchasing a car through finance. It was hassle free. Delighted with service. I'm now proud owner of this little beauty."