Fullwell Cross Leisure Centre Reviews Summary

Payment System

Pros:

• "They are extremely organised with their activity plans and payment plans which was great!"

Cons:

• "Couple days later I went to the reception with my card to offer to pay what I owe but the lady refused to take payment."
• "One month later they took payment from my card, then in July again they tried to take payment."
• "End of may they called me to ask me to pay for two months which I do not owe and two late fees of £15 after repeatedly explaining to the lady over the phone."

Customer Service

Pros:

• "Staff were extremely helpful when I came to ask questions on the leisure centre, they offered a tour as I was a new member joining."

Cons:

• "Extremely unfriendly and arrogant staff all round."
• "Staff are not trained well either and come across miserable."
• "The most annoying place to deal with."
• "The rude receptionist proceeded to blame us in there not being a note on HER system."
• "The receptionist wouldn’t be rude to you if she didn’t have a reason to."

Parking

Pros:

• "As a member of leisure centre, you have 'privilege' to park at the centre's car park for free as long as you tipe your car's number plate into device that is stored in reception."

Cons:

• "After just a few visits I have receive a £100 penalty notice from Euro Car Parks."
• "Parking should be free."

Facilities

Pros:

• "It's a 25 meter pool."
• "Ideal location with free parking."

Cons:

• "Dirty water made to leave even after paying full session."
• "Changing rooms consistently smells like urine all 3 times i have visited."
• "Facilities poolside as I only go to swim could do with a little bit of TLC."

Cleanliness

Pros:

• "I enjoyed the massage throughout and felt so relaxed after I left."

Cons:

• "The floors are grimy and dirty and the staff are unbotherd to clean it regularly throughout the day."
• "The women's locker rooms are always grubby."

Swimming Classes

Pros:

• "Very professional swimming trainers."

Cons:

• "The review is for their kids swimming classes. They are not adequately skilled to teach kids with different skill levels."

Spa Experience

Pros:

• "I took my son for a treat, we thoroughly enjoyed our day, the staff were lovely and we really enjoyed our massage and facial, the spa area was great."

Cons:

• "The spa here is really gross."
• "The customer service was the worst I’ve ever experienced."

Gym Experience

Pros:

• "Great gym love going there, been going every single day since 2019 and have loved every bit of it."
• "Helped me get rock hard abs and also improved my mental health drastically."

Cons:

• "However, i would love an assisted pull up machine in the gym as it could help a lot with people who would like to learn how to do pull ups."

Management and Organization

Pros:

Cons:

• "The manager I was talking to suddenly became 'very busy' to spend 20 min of his time with the client."
• "You can’t tell me you are short staffed everyday for the last three years."

Pricing

Pros:

• "It's cheap and cheerful and a great part of the Barkingside community."

Cons:

• "Very poor knowledgeable staff who feel they own the people who visit."
• "Considering membership to the leisure centre is £47 per month, the changing rooms, showers and toilets are abysmal."