Wookey Hole Hotel Reviews Summary

Room Quality

Pros:

• "Completely faultless. The room was functional and clean....bed so comfortable, hot water readily available."
• "Hotel room were excellent and clean."
• "This hotel was fantastic the room was lovely and clean."
• "Hotel room is large and comfortable but a bit outdated."
• "The family room was quite spacious and clean, the beds very comfortable."
• "Clean, comfortable and spacious rooms."
• "The room was lovely and clean."

Cons:

• "Booked double bed ended up with two singles pushed together which was not really what I thought I'd paid for."
• "Rooms need an update and the carpet smells like cheese!"
• "The picture of the bathroom on the site was not of our actual bathroom."
• "Room wasn't ready for us at 5pm."
• "Our room was a nice size but the carpet not very clean, walls definitely needed a clean and re painting."
• "The room however left a bit to be desired compared to the Days Inn on the M5 I stayed at nearby, this room was poor in comparison considering it is the same price."
• "When we finally got into the room it was still Dirty, crawling with spiders and bugs, carpet sticky underfoot, and bathroom not clean full with mould."

Staff and Service

Pros:

• "We found the staff friendly and helpful."
• "All staff very welcoming and helped with any queries."
• "Hotel staff are very friendly & polite."
• "The staff are friendly and helpful."
• "Staff friendly, attentive & interested."
• "Staff were very friendly and helpful."
• "The staff were so lovely and accommodating!"

Cons:

• "I told the reception my concerns to be told they are busy 😡 and as soon as they can they will get it looked into."
• "Staff were not what I called friendly."
• "Staff are really friendly but understaffed and frankly lacking in training, planning, and efficiency."
• "Unfortunately staff seem to not notice!!!"
• "The staff in reception were purely interested in selling you tickets to additional shows."
• "There didnt seem to be enough restaurant staff so service was slow and poor."
• "On check in I found the young lady rather rude."

Food Quality

Pros:

• "Restaurant was amazing, so much to pick from."
• "The food was excellent and very big portions."
• "Had a lovely evening meal, prices average. Great breakfast."
• "Food in the bistro is excellent."
• "The homemade tortilla chips are delicious and the breakfast is hearty and well prepared."
• "Great food and loads of it."
• "The food was great and served up quickly."

Cons:

• "The food here is not good at all, very greasy, everything just tastes the same and like oil."
• "The breakfast is quite possibly the worst food I've ever paid for. It was truly awful."
• "The Continental breakfast at the 'Captain Jack's' was so bad it had me and my partner laughing out loud."
• "Food however wasn't good and totally overpriced for what we got."
• "Food is absolutely dreadful. If you want the equivalent of Iceland frozen food, then here it is. Microwaved bacon, come on!!!"
• "Fish and chips were bland lacking salt. Fish wasn’t even cod, brekky was average."
• "The food wasn't great at all, service was pretty lame."

Value for Money

Pros:

• "The price was good for a room for 2."
• "Free parking, free WiFi, couldn't really ask for more."
• "Definitely worth the price especially if you are visiting wookey hole attraction."
• "Great value."
• "Very good value for money, ample car parking as well as a good breakfast."
• "Was a very good value three night stay."
• "A nice little hotel, for the price, very good value!"

Cons:

• "I'd stay elsewhere next time."
• "For the price we paid for the VIP suite I really don’t think it was worth the money."
• "Quite expensive for what it was."
• "Be prepared for costly visit into the cave."
• "Not worth £200 for the weekend package."
• "Was very over priced for a travel lodge type stay."
• "Everything was expensive and of the lowest quality."

Location

Pros:

• "Perfect location if you are planning on going to see the caves etc."
• "Perfect location for visiting Somerset."
• "It's a great base for visiting Glastonbury and Wells and the surrounding area."
• "Close to several key location and it was a lovely walk to wells."
• "Good base for exploring the area, Wells and its market town & cathedral is very close."
• "It's right on the doorstep to Wookey hole, which is a big positive."
• "It is probably the best staying location if you visit either Cheddar Gorge or other nearby locations."

Cons:

• "Got stranded because of a popped tyre (giant potholes covered my water on the road down, be careful!!)"
• "Nothing really special about this place at all."
• "Very much in the middle of nowhere, with no nearby shop to even buy something as simple as milk."
• "Locally there isn't a lot to do other than the caves, unless prepared to drive to Wells or beyond."
• "The resort was underwhelming and caves a bit of a let down."
• "One of the roads in was quite narrow if following a sat nav."
• "A bit in middle of nowhere, staff welcoming But room was worst I've ever been in !"