The Holford Arms Reviews Summary

Accommodation

Pros:

• "Our room was excellent. It had everything we needed, and although it was right above a busy pub, we couldn't hear a peep."
• "Great, spacious and picturesque room (no. 5!), warm and clean, everything we could have hoped!"
• "The chalet was very clean, warm and comfortable."
• "The chalet was just perfect, looked beautiful and simple but with all the little touches that shows attention to detail."
• "Rooms clean, warm, naturally decorated."
• "Rooms are nicely done, comfortable and not OTT."
• "Rooms are comfortable and full of everything you need."

Cons:

• "Overall, room is not worth £140 per night."
• "Despite paying for a 'glamping pod' where the electric lights didn't work and there wasn't anywhere to plug in the lamp provided, little was offered in terms of very expensive 'comfort'."
• "The room had clearly not been cleaned properly (dust, cobwebs, mud on floor)."
• "Very disappointed. No hot water for first day at all."
• "The bathroom was infested with a nest of baby spiders up the walls."
• "Three of our guests rooms were dirty beyond belief."
• "Not much sound proofing between rooms and there was a noisy party that kept us awake."

Service

Pros:

• "The service when we came was excellent from a lady called Gemma."
• "Staff were friendly, engaging and seemed so happy that each and every customer has chosen to turn up."
• "The staff couldn't have been more helpful."
• "All the staff were great - professional and friendly and lots of great banter."
• "Staff in the pub were friendly and helpful, happy to answer the questions I had about the area."
• "The staff were incredible, friendly and helpful."
• "The staff were amazingly friendly and helpful."

Cons:

• "The service was slow and had to ask 3 times to pay."
• "The bar staff were curt and unfriendly when paying for their over priced drinks."
• "We waited nearly 1 hour to then have our starter cleared away, and then waited another 20 minutes to receive our mains."
• "The staff were less than attentive."
• "The entire time we were trying to get the attention of any member of staff."
• "The food took a long time to arrive."
• "However, the service we received was poor. Little to no communication throughout the process, mixed messages from the various 'wedding planners' we dealt with."

Food

Pros:

• "The food was good but not outstanding."
• "The food is good and fairly priced."
• "Food was excellent in my opinion - I had a delicious burger and sweet potato chips."
• "The food was outstanding, I had 12hr slow roast pork belly which CAMRA served with a Yorkshire, roast potatoes, Cauliflower cheese, cabbage and carrots."
• "The food there was amazing, taste and presentation were spot on."
• "The food was great, just what we wanted, a selection of meats and salad and peppers etc."
• "The food was incredible, all locally sourced, often from their back garden!"

Cons:

• "Nice pub and service, but food and wine and beer disappointing."
• "For the price of the meal, you would expect a bit more."
• "The meal cost £120+ and we can’t say it was worth it."
• "Food good but menu not very big so didn't eat there every night."
• "Very small portions for the price."
• "The food served on the day was nothing like the food we received during our tasting, presentation was especially bad on one dish."
• "Lovely home cooked main dinner but was let down by the pudding."

Facilities

Pros:

• "Both the camping area toilets and shower facilities were clean and so well maintained."
• "The shared toilet and shower block was nice and clean, much better than many other campsites."
• "Showers and toilets were clean with plenty of hot water and I never had to queue once."
• "Facilities were clean and there were never queues."
• "The washing up area does have hot water though."
• "toilets always well stocked, showers great."
• "The campsite was clean, well-maintained and the staff were really helpful and friendly."

Cons:

• "The shower/toilet facilities are rustic and difficult to clean."
• "No shelves or hooks in the shower cubicles to place clothing, wash bags etc."
• "Facilities dirty and very minimal."
• "The washing-up sinks were dirty, one was full of leaves and looked like it had been abandoned."
• "The toilet block could be a lot cleaner."
• "The showers not being ventilated... it was like a sauna in there after having a shower."
• "Facilities - poor shower cubicles, rubbish water point."

Atmosphere

Pros:

• "Loved the wildness of the campsite plants. I had wild raspberries growing next to my tent."
• "There was live music which was good and at a sensible volume."
• "The setting is sublime.. tons of space for guests to roam is gorgeous grounds full of fruit trees."
• "Beautiful surroundings, absolutely loved the grounds."
• "The campsite is so chilled and peaceful. It was like living in an orchard."
• "So relaxed and friendly, really nice friendly vibe."
• "Pretty campsite at night too with lights strung around."

Cons:

• "The constant shouting, swearing, man hugging... completely ruined it for the remainder of guests."
• "On the second night, the pub’s barn venue in the campsite was hired out for a private party... There was a live band loud enough that we could sing along from the other side of the campsite."
• "We had the unpleasant company of about 6 flies buzzing around our heads during our entire meal."
• "Woken up before 0900am on Sunday morning by shouting and arguing from the owners house and then immediate building work by the owners on a barn they are building."
• "Loud music until 1am was a joke, drunk people walking through the campsite leaving drink glasses all over the place and talking loudly."
• "Crying babies on site when it was described as an adults only campsite."
• "Large wedding party immediately next door to our pitch... clear disregard for the other campers."

Value

Pros:

• "The beer was good too."
• "The new 'whole sharing' chicken is great fun and plenty for three!!"
• "my Vw camper (without electric hook up) was only £10 a night."
• "Great value for money, clean and pleasant rooms, excellent breakfast."
• "Cheap pitches even on a bank holiday."
• "The cost is a lot more reasonable than any wedding venue."
• "Importantly, the food was delicious and well priced, delivered in good time by exceptionally attentive and friendly staff!"