The Priory Inn, Tetbury Reviews Summary

Staff and Service

Pros:

• "Everyone was super friendly and accommodating."
• "The team was very friendly, efficient and accommodating, nothing was too much trouble."
• "The staff are so attentive and really want you to have the best time."
• "The staffs are very friendly and welcoming."
• "Friendly staff and efficient service."
• "Had a lovely meal at The Priory, great fish and chips, excellent friendly staff and service."
• "The staff were very good & very attentive."

Cons:

• "Wont be returning again disappointed and £53 down!"
• "Terrible service, young staff with no clue what they are doing, dirty table."
• "It felt as though the staff were playing hide and seek most of the time."
• "Can't say I'll rush back."
• "Never really felt welcomed, ordered food 3 pizzas and 3 main meals... still missing one so 15 minutes on from when the pizza arrived still missing."
• "Food was ok. Waiting staff very friendly, but the manager was very rude and patronising."
• "Absolutely abysmal customer service."

Rooms and Comfort

Pros:

• "Very nicely decorated rooms, well appointed, furnished and supplied."
• "The bed was very comfortable the room was very clean."
• "Room was big and the bed was comfortable."
• "We had a twin room that was nice and spacious, the beds were lovely and comfortable; there was tea, coffee, and TV as you would expect."
• "The room was spacious, clean and warm, could do with renovation, but couldn't fault 3 star hotel and the price I've paid."
• "I had a very nice big room with an extra table, ideal to do some work."
• "Our bedroom and that of our friends was lovely. Beautifully furnished with lovely big beds and good quality everything."

Cons:

• "The reality is a small room with a rock hard bed."
• "I was very disappointed in the quality for the price and I would not advise staying here."
• "The bathroom was not up to scratch the shower curtain was black at the bottom."
• "The bathroom was ridiculous and is in need of some serious TLC, the shower was broken and was almost at waist height so I had to hold it to wash."
• "The room was pretty grim. They had pushed two single beds together and the duvet was not big enough to stretch across so I spent the night 'sleeping' in the crack between the two beds."
• "Room was £180 a night (with out breakfast)! 3 cracked tiles in the bath room, mould and horrible finish with paint drips on the tiles! (Room 15) The bed looked nice but was horrible to sleep on!"
• "The room was a bit tired and quite noisy next door."

Food and Dining

Pros:

• "The pizza here is also cooked fresh to order in a stone bake oven that is close enough for you to see, which is a great touch in my opinion."
• "The food was delicious too."
• "Both breakfast and restaurant evening meals were good quality ingredients, plentiful and tasty."
• "The food was excellent - well balanced meals, good portion size and a great mix of original flavours."
• "Pizza is gorgeous."
• "Relaxed ambience, great decor and excellent food."
• "The food was top drawer, it may of been only standard ham egg and chips, but the sourced ham was plentiful and thickly sliced and so tasty."

Cons:

• "We ordered two rack of lamb but instead got 3 ribs each so was not very filling at all."
• "Once the food came out it was clear to see that the pies didn’t have any pastry but what looked like a few crumbs sprinkled on top, it didn’t taste that great either."
• "Salad was uneaten as kale was full of water, cheese was stringy/chewy with no taste."
• "Visited on a Sunday and there was nothing other than pizzas available, which was fine but wasn't clear in terms of signage anywhere."
• "It took 30 mins for her replacement food to arrive after we complained."
• "There was no food served on a Sunday evening."
• "One rack was so undercooked that the meat was still slimy and made my sister feel sick!"