ODEON Cardiff Reviews Summary

Staff and Service

Pros:

• "Staff are friendly."
• "Staff polite and attentive."
• "Staff are usually always friendly and helpful."
• "Staff were really helping with my 20 questions at a time."
• "The staff were fab."
• "The staff are always friendly and helpful."
• "Amazing nachos and salsa, amazing, friendly and helpful staff."

Cons:

• "Staff were not very efficient, laughing and joking."
• "Not enough staff on at the odeon to serve customers not allowed in to see the movie as was still been clean up from previous customs until 15mins after movie was supposed to start."
• "A high tech system at the refreshments bar seemed to slow everything down rather speed service."
• "The service for food is appallingly slow and the prices are unnecessarily astronomical."
• "Staff need to be quicker when queues are long due to new premier's."
• "Huge queue with 1 girl on who had a right attitude."
• "Despite the very kind and friendly staff selling popcorn I was rudely spoken to by a member of staff named jakub who took it upon himself to swear in my children's presence."

Seating and Comfort

Pros:

• "Seats were actually comfortable here."
• "Lovely seats, staff were very helpful especially gareth at ben & jerrys."
• "Seats had plenty of leg room and were comfortable."
• "Lovely comfortable seats and much more leg room than the Cinema at Mcarthur glen Bridgend so not hard to stay for long films."
• "VIP seating which was awesome, the seats were out of this world in terms of comfy!"
• "Very comfortable seats in the Premier seats."
• "The cinema is very comfortable."

Cons:

• "The tiering of the seats could do with being a bit steeper, as it was quite annoying watching the heads of the people in front bobbing about, even in premier seats."
• "Seats could definitely be more comfortable (standard seating) but was generally ok."
• "However seating inside the cinema terrible seats are not elevated enough to give you a better experience."
• "Cinema seats firm and unadjustable - not comfy."
• "Docked a star as the seats were fairly hard/firm."
• "The seating is comfortable yet somewhat if a squeeze."
• "Seats are actually quite small."

Facilities and Cleanliness

Pros:

• "The whole place looked tired. The bins were overflowing so much there was rubbish on the floors and piled on top of the bins."
• "Everything you'd expect from an Odeon cinema. It's clean, has free parking, amble refreshments and probably the best quality screen of any cinema in Wales."
• "Entire premises are impressively clean and professionally maintained."
• "Always clean tidy infact spotless here every time I go to watch something even inside cinema itself."
• "The cinema was empty with only 8 people."
• "Cinema was clean, the screen was high quality with excellent sound, comfy seats, plenty of space, and well priced tickets."
• "The whole place was spotlessly clean."

Cons:

• "Watched Inside out today, 27 £ to have a very disappointing experience, screen 10 absolutely disgusting, rubbish everywhere, find it hard to find clean seats."
• "Its a bit dirty but thankfully they've lowered the ticket price to match the competition."
• "The foyer, cinema and especially the men's toilets were disgustingly filthy."
• "Used two of the toilets on site. Both were dirty to look and unfortunately to smell."
• "Not a good experience when we went. Dirty, and in need of an update."
• "Toilets a bit nifty, we noticed; unusual for here."
• "Screen 2 has mark on the left hand side lower 3rd."

Value and Pricing

Pros:

• "Great cinema 😁 Always go here see most films. Comfy seats, upgrades available and good price on snack combo deals."
• "The ticket price of £5 when booking online in advance is good value."
• "Very well priced at £5 a seat."
• "Good price if you book online."
• "For me it's relatively inexpensive and it's a good deal for what you pay for!"
• "Lovely staff. £5 all day every day."
• "Great as the tickets don’t involve you taking out a mortgage for (only £5)."

Cons:

• "Two hot dogs and a small drink came to £14! Day light robbery."
• "The prices for food and drink are aggressively expensive."
• "Prices for food and drink horrendous, bring your own."
• "Very very very expensive just to watch a film, I nearly had a cardiac arrest when told the price, £16 per person."
• "But food and snacks vastly overpriced."
• "Had to queue twice to purchase hotdogs, which at £6.50 each, I thought was ridiculously expensive."
• "Popcorn is hilariously expensive..."

Accessibility and Parking

Pros:

• "There is parking spaces for disabled in the front near the entrance."
• "Free parking is a real plus point."
• "The free validated parking for customers is a huge plus point."
• "Free parking via validation on an iPad before you enter the screens in the main lobby, with lots of spaces in the large car park."
• "As it's part of the Red Dragon centre, there is a huge amount of free parking, including disabled bays."
• "Access to the cinema is on level ground as well as to all screens, and there is a lift up to the gallery screen."
• "Parking is free if you put your reg in."

Cons:

• "Only gripe is the car park arrangements."
• "film was good still don't get why the food is so expensive and then to charge 5£ in a Sunday night to park my car is a disgrace."
• "Parking can be tricky on weekends."
• "Also they didn't register our car number plate so it cost me £5 to leave the carpark which is supposed to be free for customers."
• "Despite the extra hassle of parking, we actually visit the other cinemas a lot more than we do Odeon."
• "Their lift to go up into the Gallery is out of order and has been for a long while, which means if your disabled you can't access the Gallery which can be disappointing."
• "The automatic ticket machines outside are far too high up, presenting an accessibility issue."