Showcase Cardiff Nantgarw Reviews Summary

Accessibility

Pros:

• "I use a wheelchair and I was pleased to hear they have wheelchair facilities in the cinema."
• "Great for wheelchair users."
• "Wheelchair spaces were on row 3 instead of at base of screen. So no bad neck by end of film."

Cons:

• "The seats were comfy and there was plenty of leg room so if someone wanted to pass you to get to their seats you haven't got to get up to let them pass."
• "Seats recline and are very comfy for your bum."
• "The seats were really uncomfortable, in future I'll stick with the Odean in Cardiff bay I think."
• "I find the seats low and very cramped."
• "The seats felt like the springs had broken so they were super uncomfortable the whole time."
• "Tried three different seats, everyone of them squeaking and uncomfortable."
• "The seats are falling apart, Plastic and worst than disposable cutlery."

Customer Service

Pros:

• "Staff are always nice and friendly and genuine."
• "Staff are very friendly and well presented."
• "Staff were pleasant and went out of their way to be helpful and the online food booking system made things much simpler."
• "The staff are friendly and helpful."
• "Friendly helpful staff and great seating arrangements that gives you unobstructed view of the screen."
• "Had to leave this review. I accidentally booked the wrong date online. I called the cinema and spoke to a lovely man called Kris. He was so polite and changed the date without hesitation."

Cons:

• "Had my phone on silent and had just received a text from my daughter as I was reading it an employee told me to turn it off... after a discussion with the manager then 2 other managers no policy came to light."
• "Staff were miserable and obviously didn't want to be there."
• "Lazy staff stand around talking whilst queue builds up instead of helping."
• "Very slow service at the tills."
• "Due to not quite knowing how to log into the payment system I waited for the assistant to help. I waited, and waited, and waited."
• "No presence in the cinema to stop people vaping in their seats and when I mentioned it to staff they didn't seem concerned."
• "VERY POOR MANAGEMENT."

Facilities and Cleanliness

Pros:

• "Always enjoy this cinema. Always seems clean and tidy."
• "The venue itself is clean, well-maintained. comfortable and welcoming."
• "Showcase is a lovely complex of Cinema screens. Very clean and welcoming."
• "The place is incredibly clean even before the doors close for the night."
• "It's a Showcase cinema, service is brilliant, regularly cleaned."
• "The cinema is always clean and tidy with friendly staff."
• "Good spacious cinemas and everywhere, including the toilets, very clean and tidy."

Cons:

• "It's okay, bit rough now. Shame about all the lazy sods who just get up and leave their drinks, popcorn and other rubbish behind."
• "This place desperately needs a refurb. Seats are filthy and marked, many are broken."
• "Toilets are vile, nothing like the pictures online and had no air con whilst watching a 3 hour film."
• "Very expensive compared to vue and the seats are small, cramped and the flooring hasn't been clean since the day it was installed."
• "Such a outdated cinema, not sure if every screen is the same but the seats are absolutely horrendous to sit in."
• "Bit old, squeaky seats, great leg room tho. Watched a horror movie yesterday, screen went off for 10 minutes."
• "Floor by seating soaking wet we had to get serviettes to clean it up the ice cream we bought was very expensive."

Value for Money

Pros:

• "Brilliant cinema, with reasonable value."
• "Very reasonably priced. Hardly any queues."
• "The quality of the screening cannot be faulted with Dolby surround sound speakers and a huge screen with pristine definition. Prices are cheaper than I preemptively thought coming to around £7 per person."
• "Cheap cinema where there are never big crowds."
• "Very reasonably priced drinks and popcorn."
• "This cinema does accept meerkat Tuesday/Wednesday which makes it much more affordable."
• "We ordered online for a discount."

Cons:

• "Great experience but the cost is insane. You need to sell a child to afford tickets!!! Not worth it on the value for money stakes."
• "Prices to steep for what you get."
• "Food is overpriced. 1 small popcorn 1 large drink and 1 pack of munchies is 12 pounds!!"
• "The prices for some treats are way too expensive though £3.10 for a bag of sweets I could've paid a pound for at Tesco."
• "Rip off, double the price of Premier cinema in Cardiff."
• "Incredibly overpriced tickets."
• "Been a couple of times but have to say its ridiculously overpriced on absolutely everything from the tickets to the popcorn...utter rip off."