Everyman Cardiff Reviews Summary

Category: Movie theater Cardiff

Address: Mermaid Quay, Units 13 & 14, Cardiff CF10 5BZ, United Kingdom

Phone: +441233555642

Rating: 4.7
based on 136 reviews.

Overall Atmosphere and Ambiance

Pros:

  • "The cinema is absolutely stunning! Really classy and elegant in decor."
  • "It's a niche, it's hip, and it's amazing."
  • "Absolutely stunning here! My favourite place. The food is bought to you."
  • "The whole place is so clean and artsy."
  • "A more boutique style."
  • "Such a unique place - can't wait to come back on our next trip!!"
  • "Incredibly stylish venue where it's all about the experience of going to the cinema."
  • "Everyman cinemas are a real treat and the one in Cardiff bay has been wonderfully decorated in an art Deco style."

Cons:

  • "Just a bit pretentious or maybe I just caught it on a bad day."
  • "Obsessed with Everyman. It's so expensive."
  • "The only downsides of this place compared to a usual cinema is that you can't order a BIG drink."
  • "No where to eat your food. We were in the front row and there were only small side shelves which were no where big enough."
  • "The place was filthy and feels only partly finished."
  • "The cinema was freezing but that may have been due to COVID."
  • "The waiter service is a bit of a nonsense."
  • "Very strange experience and an annoying delay if you have stuff planned for the evening."

Customer Service and Staff Attitude

Pros:

  • "The staff are wonderful, go see a movie in style or just go for drinks and food."
  • "The staff have always been friendly and polite, and provide great customer service."
  • "Staff were very polite and welcoming."
  • "The staff were very accomodating and made sure that despite my blasé booking we were able to watch the movie."
  • "Great service! The best cinema in Cardiff."
  • "Staff were attentive but not intrusive."
  • "INCREDIBLE staff who are happy to help with absolutely anything."
  • "All staff on both occasions were fab! Really friendly and helpful."

Cons:

  • "We were left at the bar until we approached a member of staff."
  • "The majority of the staff appear scruffy and unkempt - their clothes are dirty, un-ironed and either two sizes too large or too small."
  • "The service slow; waiting 25 minutes for two coffees."
  • "Had to chase up our initial cocktails though, and then only had half our order delivered for the film."
  • "My only slight gripe is that the constant back and forth of the servers during the ads and trailers was incredibly distracting."
  • "Complained about our very poor quality food and had a mediocre response."
  • "Had a great time at Everyman Cardiff watching the FNAF movie with a friend."
  • "Impossible to reach on the phone (at 13p per min) just keep you holding and racking up the charges!"

Food and Drink Quality and Pricing

Pros:

  • "The food and drinks are always great too, not to mention the view over the bay from the bar."
  • "For the experience you get at Everyman, the price is absolutely worth paying."
  • "From the welcoming lobby with staff that care. To the menu, both food and drinks at very reasonable prices in my opinion."
  • "The snacks are great and pretty decent value for money too considering some of the prices in cinemas nowadays."
  • "The food is good and great tasting beer."
  • "The food is fantastic, much better than you’d expect at a cinema."
  • "Absolutely love this place. Seats are great, you get food and drink delivered to your seat."
  • "Thoroughly enjoyed my visit here yesterday, attentive staff, excellent sharing platter/drinks service."

Cons:

  • "Lager so overpriced."
  • "Bring your own popcorn and sweets though because they're silly expensive and there's a tesco around the corner."
  • "The price was a bit more than other cinemas and it just didn't feel worth it."
  • "Food was shocking very over priced would be far better off going to a local cinema such as odeon or cineworld."
  • "But £5+ for a tiny bowl of about 8 olives seemed a bit steep."
  • "The fries are perfect! and lovely seating areas to chill out before or after your film and look out over the bay."
  • "The majority of the staff appear scruffy and unkempt - their clothes are dirty, un-ironed and either two sizes too large or too small."
  • "For some reason we couldn't have our popcorn and drinks delivered to our seats although others did."

Comfort and Seating Arrangement

Pros:

  • "Waitress/waiter service to bring you food and drinks to your seats."
  • "Once in the cinema, we were greeted with comfortable sofa seating, complete with individual tables for our drinks and snacks."
  • "Screen is nice an intimate with nice comfy sofas."
  • "Seats are great, you get food and drink delivered to your seat."
  • "Very comfortable sofas and chairs, small and intimate rooms."
  • "This is the best cinema experience. It's excellent value for money and you get a very personal service."
  • "Comfy seats and lovely decor."
  • "Fabulous cinema with excellent seating, viewing and sound."

Cons:

  • "The sofa's were dirty with old food stains, I get that is the risk with having sofas and food but still to sit on them was unpleasant."
  • "The seats were quite dirty and not really as comfy as a sofa."
  • "However one negative, I am am still in mourning from the loss of out dear beloved friend 'Popcorn Milkshake'."
  • "The sofas were a big snug but a decent experience all in all."
  • "Seats in the area outside the screens had food debris on it."
  • "The seats are far too close together - so much so that every noise that would be absorbed in a larger cinema is a distraction."
  • "No where to eat your food. We were in the front row and there were only small side shelves which were no where big enough."
  • "The projector is in the room, constant hum, hissing and a loud ring throughout the film."

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