McDonald's Reviews Summary

Service Efficiency

Pros:

• "Pleased as we didn't have to wait long to order and pay at the drive through."
• "Food was cooked fresh and hot and prepared well, waiting time was minimal."
• "Used the drive through on a few occasions, service super efficient."
• "We used a self service kiosk and got our food under 3 mins."
• "Food is usually fresh with a minimal wait."
• "Visited to get breakfast and used the self service checkout. Given wrong order initially but when corrected order was hot and well packed."
• "I waited 10-15mins for my food which was the usual good quality."

Cons:

• "Waited 28 minutes to be told that I wasn’t there as I watched 2 people get served before me when waiting at the click and serve… still waiting for my order now 47 minutes later."
• "Slowest drive thru I've ever been to."
• "Didnt put cheese in my Quarter pounder with CHEESE."
• "The food came stone cold I ordered two burgers and drinks.. I asked the burgers be changed and they did but I still got average warmth in the burgers.. Very unhappy."
• "Food sat waiting for 5 mins plus which means that it was cold."
• "Ordered a few meals waited 45 minutes."
• "Move to the next window to only receive drinks and asked to wait in carpark for food."

Staff Interaction

Pros:

• "Brought my granddaughter, who had a childs.meal. service was quick, staff were friendly."
• "Steaming hot and the staff was nice and polite too."
• "Had a good experience in general when we arrived, the food was hot which was unusual for McDonald's, the staff were friendly."
• "The staff are always super friendly even when its 3 am and I woke up an want a double cheeseburger they are always happy smiley."
• "The staff was friendly and efficient and the food was served quickly even while it was busy."
• "The staff are absolutely amazing and always willing to help."
• "The staff in the Castleford one seem extra nice actually."

Cons:

• "Food is generally cold, staff offer to help when approached but then disappear, eating in can be uncomfortable when busy due to people stood in ques to close to tables."
• "Disgraceful mangers who will lie and just pass you to other people like a call centre."
• "Manager (blond hair, slim body) behave worse that teenagers visiting restaurant."
• "Jack speaks to customers like absolute dirt."
• "Rude an ignorant staff didn't have a clue what to do when my order which was made on the screen didn't produce a receipt."
• "Completely forgot a whole meal. Don’t understand how this can happen when we only had ordered 3 meals."
• "Rude staff. Order incorrect. Then under manager proceeded to have a paddy and storm off."

Cleanliness

Pros:

• "Nice and clean."
• "Someone is always walking around cleaning."
• "Clean and tidy covid restrictions in place. Food was actually hot which I find unusual in any McDonald's but a good upside of covid everything freshly cooked."
• "It's open 24 hours and the place was really clean."
• "I generally find this restaurant to be clean, spacious and well run."
• "For a fast food joint, well maintained, clean and the food was piping hot and served in quick order."
• "Outlet follows the typical McDonald's layout and theme, with friendly staff and a clean appearance."

Cons:

• "If there was a zero I would have put that absolutely filthy food on the counter and an empty orange container food all over the floor in the kitchen area filthy work surfaces especially where your food was collected from toilets absolutely stunk."
• "Dirty tables, oiled floors, rubbish under tables and seats."
• "The toilets smelt horrible, grease all over the tiles, floors filthy, sink and toilets in need of a proper clean."
• "Most important dirty behind the till, old and dry pieces of food and ice creams. Literally everywhere."
• "The seating area is generally not very clean."
• "The toilets we're clean and all available."
• "Both the fries and burger were very cold as if they had been prepared many hours ago."

Order Accuracy

Pros:

• "Food was good. Place for the kids to play with tablets."
• "Pretty good McDonald's. Nice quick service and food order was correct!"
• "Food is always made fresh and service, once you order your food, is quick."
• "Went here twice in a week as it was an ideal halfway stop during a trip. I am disappointed it is not closer to me, it is one of the best McDonald's branches I have ever been in, the food was hot and ready in minutes whether ordering at the counter or on the machines."
• "This simply is the flag ship of mcds I implore all to try this mcds based on a not only customer first management but damm hot, satisfying money well spent."
• "Every single time, literally every single time the order is wrong."
• "This branch typically has friendly staff and is run efficiently."

Cons:

• "Didnt put cheese in my Quarter pounder with CHEESE."
• "The burger look like it had been on the floor and stood on a couple of times."
• "The girl brought them out and said are these ok for you? We opened the box and the gherkins & salad were not on the bun (the salad was limp old), the burgers were freezing so we sent them back and got a refund."
• "This place is terrible with delivery orders. Very rarely get anything accurate and customer service if often rubbish too."
• "Completely forgot a whole meal. Don’t understand how this can happen when we only had ordered 3 meals."
• "Each time I have ordered food for delivery from the Castleford restaurant, they miss part of the order off."
• "100% of the time visited my orders was wrong or missing like a full big mac."