KFC Bolton - Derby Street Reviews Summary

Food Quality

Pros:

• "Food always tasty."
• "Hands down the best KFC I have had in years."
• "The food was hot, tasty, all fresh."
• "The staff were very helpful and informative the bonles bucket we got was by far the best we have had in a long long time."
• "This is near my area, where I live, the food is ace."
• "Sometimes the food can be nice."
• "The food is usually quite good although there is a bit of a wait."

Cons:

• "The chicken coating was dark brown in colour and tasted burnt."
• "Chicken was old and tough."
• "Chicken was cold, chips half cooked."
• "The food was undercooked pink."
• "Chicken was nice, fries were not."
• "The wings tasted nothing like the original KFC wings at all!"
• "Chicken taste bitter, they looks like made in dirty oil, it doesn’t taste fresh, chicken taste so hard."

Service

Pros:

• "Top Crew who care about KFC food and quality."
• "Just been here, the young lady on the drive-through was awesome. She took our order then rearranged it so that we got the same food but paid less by making some items into meals."
• "Congratulations to the lady manager. Although my order was messed up after ordering online... The manager came out told me to sit in my car and would sort it out."
• "The service was superb."
• "What a lovely experience. Amazing hot food, fast service and very polite and professional server."
• "Daniel, the team leader gave a very good service."
• "The staff were very helpful and informative the bonles bucket we got was by far the best we have had in a long long time."

Cons:

• "Staff are thick on drive thru Missing items on my order."
• "Very lazy and unprofessional staff."
• "Staff very rude especially one who thinks she own the place."
• "Staff are mostly quite rude at the drive thru."
• "Management are ridiculous, unhelpful and dismissive."
• "The service was extremely slow, no one seemed to want to serve us."
• "The service was terrible."

Cleanliness & Atmosphere

Pros:

• "Marked down for atmosphere, not because it wasn't clean (it was) but some beggar had slumped himself at the payment window to harass drive thru diners as they paid."
• "The restaurant area was clean at least."
• "The place was really covid prepared too."
• "This restaurant has just been refurbished."

Cons:

• "I was very disappointed when I last went, they did not have a high chair for my friend's daughter and we were told different things by different staff members."
• "Got there and it was really dirty, I had to go back 3 times because they kept forgetting things and the food wasn't very nice at all like it had been sat there for hours."
• "This has to be the dirtiest pig sty of a fast food drive thru I've ever seen."
• "Went tonight with my son floor was very dirty."
• "The tables and floor was dirty."
• "Oh dear. Food ok but service was slow and restaurant very dirty when I visited."
• "Seating is very limited and hard to always find a table to sit and dine in."

Order Accuracy & Management

Pros:

• "Who doesn't love a dirty kfc! Gravy was like thick wall paper paste. Just as I like it. Chips weren't cold for a change and the chicken as always was excellent."
• "Extra marks for the new fries, the coating elevates these to easily better than the offering next door under the golden arches."

Cons:

• "Ordered delivery and the order came wrong despite manager clearly writing on receipt. Ended up having to go into store to rectify and the manager personally fixed the order."
• "Instead of 2 fries, they give me only 1."
• "The staff sometimes forgets to put in one of my orders."
• "Fuming half order missing when I got home gave gravy instead of beans paid extra for dips and never got them."
• "Given the wrong order at the Drive in window."
• "Also didn't give me my full order (missing wow box)."
• "Every time we order from here something is always missing."