Halfords - Chorley Reviews Summary

Customer Service

Pros:

• "Excellent service from Halfords. I was served by Sam and Connor who were really helpful and friendly."
• "Great guys at Chorley.... Wayne sorted out my tail light on my Mini Cooper S whilst I waited."
• "Thank you both so much for your help today, all sales assistants should take a leaf out of your books!"
• "The young man who served me found the blade and fitted it expertly - with politeness, expertise and with a smile, even in pouring rain!!"
• "I was helped by a young knowledgeable man who had very good people skills and offered advice on my car."
• "The team at halfords were excellent."
• "The staff were helpful and explained when the bike would be ready."

Cons:

• "The whole experience with Halfords was much less than what good customer service should be."
• "Poor service and products without prices."
• "Safe to say I'll be going elsewhere next time."
• "Shop run by kids who have absolutely no idea how to help you."
• "Halfords in Chorley, Lancashire. What a poor set of staff this branch has downstairs."
• "Really poor service. Asked member of staff working at the bike counter for two tyres that were not on the shelves."
• "It’s not very inviting when you walk into the store you are not met with much at all except a dirty carpet and a few bits and pieces lying around not an invite in place."

Product Availability

Pros:

• "This is a fairly large store with a wide range of motoring requirements. The products are of a very good quality and prices reasonable."
• "Needed a new battery and Alex fitted it and explained everything about the reasons why it'd gone."
• "Store always clean, generally the brand (Halfords) is usually slightly higher than average."
• "I received an email to advise me that my online order had arrived in store."
• "The store itself is well stocked with some great items at reasonable prices."
• "I was served by Matt at the Chorley store."
• "The WeFit service is really easy to use."

Cons:

• "ordered online and when I went to pick it up it was out of stock."
• "Called in for new brake pads to be told there was none in stock."
• "Was told that all the ones on display are out of stock."
• "Received a text that all my items were ready... However, when collecting the order, one item was out of stock."
• "Bought my 4 year old a £190 bike for her birthday, looked at about 4 but none in stock."
• "Ordered some car mats. Told they would be here on Monday no show."
• "Browsing the range of bike products they had upstairs at least 75% had no labels and I had to look online to find out prices."

Staff Competence

Pros:

• "Connor and Declan. They installed the bulb quickly and were both very friendly and professional."
• "Stephen sorted me out. He helped me with changing my tyre and kitted me out with all the tools I needed."
• "Tony was extremely helpful and talked me through absolutely everything he was doing."
• "Had a lad called Marcus I think help me on Saturday, very informative and confident."
• "The bike technician, whose name I did not take which I am irritated with myself for, was very helpful and provided a very high level of service."
• "Visited the other day with a query about bike pedals... Very knowledgeable member of staff."
• "The staff are well versed and extremely helpful."

Cons:

• "Avoid this fake bike check/inspection as it is merely to try and mislead people and try and up sell bikes. Disgusting!!!!"
• "Bad !! The health and safety regulations are atrocious."
• "Well they stock items all to do with motoring and cycling but their personal service is up to maggots."
• "Other staff didn't rush to assist counter and when eventually served there was no thank you for waiting and chucked my receipt on counter."
• "When I went in I asked one of the girls if I should go upstairs for the bike revision? She said 'what's that' multiple times before telling me upstairs."
• "I was asked to to come out to my car the lad that was serving me informed me after several attempts to get the bulb out could not change it."
• "Outrageous that this poor staff member wasn’t able to stay at home even if he was in pain and unable to speak throughout the day."