Halfords - Rustington (Littlehampton) Reviews Summary

Customer Service

Pros:

• "The level of service I received, coupled with the exceptional quality of the product, exceeded my expectations."
• "Stuart. I would’ve given more stars if possible. He gave such exceptional service & was so friendly."
• "Baz was really professional and helpful. He consulted me on the benefits of the Halfords Motoring club."
• "The staff in this branch can not do enough to help you! Always a pleasant experience."
• "Ian was very helpful this morning in processing my 'cycle to work' bike."
• "Phil verified the bulbs I needed and fitted them."
• "Great service today. The staff were friendly and helpful, especially Emma."
• "Phil and Ken were exceptionally accommodating, friendly and helpful - making me feel really valued as a customer."

Cons:

• "When I asked the cashier if there was anyone who could advise me about a product I was seeking I was told 'no, there wasn't as the managers were making cut backs!' What a poor service."
• "Second time I’ve been in this store and won’t again, first time went in there no one in the shop and still couldn’t get no help waited for some one for near on ten minutes."
• "Not worthy of one star. Halfords Rustington sink to new depths by billing me for two bike services I didn't ask for and the manager accuses me of lying when I try and explain this."
• "The salesperson must of been on lunch break his was very impolite and short."

Product Quality

Pros:

• "The battery itself has been outstanding. It has proven to be reliable and long-lasting, delivering consistent performance."
• "I had such a great experience getting my new Pioneer SPH-DA230DAB ordered and fitted."
• "Incredibly helpful and reasonably priced! Halfords is definitely the place to have windscreen wipers fitted."
• "Bought two headlight bulbs and got them fitted as well. The bulbs on my car take a knack to change so was worth paying for the service."

Cons:

• "Brought a New Stop start Battery when I fitted the battery it was as Flat as A pancake, Very disappointed."
• "Halfords staff very helpful unfortunately the shorts lasted just 6 weeks after being used 6-7 times, they split."
• "This wasn't a pleasant visit, I was visiting the store for a click + collect and fitting of two light bulbs to my car. There was a serious lack of staff at the checkout and a long line of at least 10 people waiting to be served."
• "I brought my daughter a bike a few days ago for her birthday she's ridden twice and the brakes have failed, so I now need to return it to be fixed."

Efficiency and Speed

Pros:

• "I got my windscreen wipers & one of my mainbeam lights changed within a couple of minutes!!"
• "Needed a new battery quite urgently and was grateful to be able to walk in, order a new battery, have it fitted instantly."
• "The guy who fitted the items was quick to fit them and so helpful."
• "Was no problem at all, was seen immediately and job done in 10 minutes."

Cons:

• "Still waiting for my bulb to be fitted. Ordered online at 16:15, it's now 18:12 and I'm at the store. Only one fitting bay in use."
• "Ordered two items online for click and collect. When she returned home one item was incorrect."
• "I was very pleased with the purchase and build of my Bike. On collection, despite being busy, I found Baz at the Rustington store, went the extra mile to make sure it was swiftly sorted."
• "I came in at 5.30 pm with a wheelchair wheel that had perished tyres on it. Served by Fin who was above helpful and solved the problem without any fuss."