Bridgtown Cycles Reviews Summary

Customer Service

Pros:

• "Nothing but good things amazing staff and amazing products, reasonably priced and just an all around great experience buying from them."
• "I can honestly say it was probably the best shopping experience of any kind I have ever had, let alone buying a bike."
• "The outstanding knowledge of Andy ad Lynney supported by one of the best mechanics in the trade, Steve, solved the whole lot for me and got things moving."
• "I cannot think of a better bike shop ever these guys should actually do a course in customer service as they are simply the best I’ve ever dealt with."
• "I’ve just collected my new bike, bought through the ride to work scheme, Pedro looked after me throughout the whole thing, from choosing to fitting to putting it in my car, great service."
• "I had great service from Lynne in sorting out my bike fit with Mike."
• "Very polite and either pro or just after a bike for son just got time to explain and give good guidance!"

Cons:

• "Went to collect my bike and still no bike no call to advise me of this and no attempt to make the situation right! Shocking customer service!!!!!"
• "Brought a Ridgeback in April 2021 had problems with gears not shifting chain come off as well, so spoke to Steve and my first thoughts was his bad attitude on the phone towards me."
• "Had to call the day before arranged collection as not heard a thing from the store, was then told it's not here yet and they would chase it up and call me back. 4 days later I went into the store as no calls back."

Product Quality

Pros:

• "This shop is a rare find. A fantastic shop, with some awesome bikes."
• "They service my bike before any big event and last week got my bike in and out in a day so that it was ready for a cycle Birmingham to Amsterdam!"
• "I have now purchased an Orro bike, and having read up on these bikes and knowing Bridgtown stock them, I’m sure I will be visiting again and again."
• "The bike is running better than ever. Gear selection is very smooth and very quiet."
• "Had a gold bike service as it had done over 2000 miles this year and is over 20 years old bike looks brand new."
• "I am very happy with my new bike and the way the order was dealt with and would not hesitate to use Bridgtown Cycles again."
• "When I got on the finished bike it rode like an absolute dream."

Cons:

• "Good bike shop! Not my LBS but I chose Bridgtown because they offered the shortest lead-time on a great bike (other resellers had longer lead-times) but, alas, Campagnolo added more and more delays."
• "I did have an issue with the paint work."
• "I Don't feel this was very helpful service when I have only brought the bike."

Staff Expertise

Pros:

• "The friendly, knowledgeable staff are all experienced cyclists who will advise you on all aspects of cycling."
• "After being sceptical about a fit and putting up with being uncomfortable and niggling aches, the difference the fit has made has transformed my bike."
• "Mike is extremely knowledgable and did a fantastic job in getting me set up on my new TT bike."
• "The staff were very friendly and helpful, finding the items I was looking for & providing some useful guidance / options to other queries I had."
• "Staff very knowledgeable and courteous."
• "The staff couldn't have done more and their knowledge of the bikes, products and cycling in general was brilliant."
• "Steve was really helpful."

Cons:

• "Complete novice as far as ebikes are concerned but Lynne explained everything in great detail."
• "Recently popped in to see Ryan, suffering with pain in my feet during cycling. Ryan suggested a shoe/cleat fitting discussion."