Currys Reviews Summary

Customer Service

Pros:

• "I think Andy deserves a personal shout out for his excellent customer service today!"
• "Had a lovely chat with Leanne about pc gaming as I'm pretty much new to it all and so is my partner, very helpful and friendly and wasn't too technical with explaining everything."
• "The young lad that served us... all you need for this particular printer was an app!"
• "I went to the store in Exeter and the person that served me was excellent."
• "I was greeted by Stuart who talked through the options and then actually found they had one in store that met my needs."
• "Charlie was fantastic and went above and beyond getting me all set up and ready to go."
• "We had an older gentleman answer all our questions and was a great help with his knowledge."

Cons:

• "Absolute awful company."
• "Honestly it is an absolute waist of time going into the Taunton Hankridge store!!"
• "Terrible service, ordered a tv click and collect, had a confirmation saying collect from today, they took the money and the store say the order is stuck in the system, there's nothing they can do, they will refund money in 5-10 days.... Avoid using this service and avoid currys!!!!"
• "This is an appalling company."
• "The service from Curry's and related 'teams' was actually very poor."
• "Absolutely dreadful experience."
• "Utter rip off and terrible customer service."

Staff and Assistance

Pros:

• "Staff are very friendly, but in terms of PCs, they stock nothing worth buying."
• "For what it is it's pretty good, but the sales staff try to sell you what you don't need."
• "Just ordered a new scanner from the Taunton branch of Currys. Ordered in store for collection from the store in a day or two. Friendly, helpful and simple process."
• "Their staff are helpful and have always been able to answer my questions satisfactorily."
• "A decent sized store but the PC World side of Curry's seems to have become an afterthought these days. No longer are you able to go in and just pick up components which is why I always used to use them but don't now as a result. Staff helpful and friendly. Large car park outside too."
• "In this day and age of complaining about service, here's a breath of fresh air."
• "Typical out of town shed. I came across some excellent knowledgable staff."

Cons:

• "Waiting in line at the checkouts for a refund to be told by an elderly female sales rep that I had to go to customer care."
• "Went into the Taunton branch of curry’s pc world went up stairs as I new exactly what items I wanted to buy me and my family were stood buy one of the items I wanted to buy stood there for 7 mins while 3 members of staff stood talking."
• "I was totally ignored by the idiot salesman."
• "Customer service here is dire. There are a group of young lads (staff?) who lark around and seem to be having a great time."
• "The stand in manager was absolutely useless, scrolling on facebook, leaning on the units and when I asked if he could help me he looked around for someone else and couldn't be bothered to offer any help."
• "allways courteous service nice to deal with but product knowledge requires you to find the right person."
• "Staff at the computer enquiry desk is awful."

Stock and Availability

Pros:

• "The store at Taunton was very helpful after spending 4 hours on line with Currys knowhow team with no answer from there tech department after 4 hours at 20p for every 5 mins on line, cost a fortune, Thank goodness they still have great stores to sort out problems. Well done Taunton."
• "Good range of products to view."
• "I recently purchased a freezer from Tauntons Curry's which I've been very happy with, the price was very good and the delivery arrived the time and date as promised."
• "We recently visited the store to buy a kitchen appliances that we had viewed online. The member of staff was extremely helpful and made sure we had the discount applied to our purchase."
• "The staff are absolutely amazing. They try their best to come up with a solution."
• "I always enjoy shopping at Currys because the staff are both knowledgeable and patience, they don't hurry you along plus they spend time to make sure you choose the product that fits the need at the best price."
• "Tech Team left no stone unturned to resolve the issue... Well done Currys Taunton team Knowhow!!"

Cons:

• "Disappointment is probably understatement. Plenty of display of unavailable laptops - non stock at the shop and online, prices different as displayed."
• "Really poor, expensive for the washing machine we wanted and the slow cooker they were out of stock that's the third time in a row that's happened."
• "Stock availability not very good. Currys need to look at the size of the town they are dealing with and improve their stock availability."
• "Staff try to be helpful, but are hampered by a stock system that too frequently means that items on display aren't available for purchase."
• "As usual the stock here is limited and far from cutting edge."
• "After having tried to find someone to help, we were seen over 20 minutes later, only to be told the item my friend wished to purchase was out of stock."
• "Staff not interested. When finally spoke to someone, ipad out of stock and no idea when coming in."