Currys Reviews Summary

Customer Service

Pros:

• "I took my computer in to currys drakehouse because it stopped working and firstly Laura who served me was lovely, friendly and really helpful and dealt with my computer going for repair."
• "Emily & Wayne - looked after me whilst buying a washing machine."
• "Helen was extremely helpful and helped us to choose the correct model for our requirements."
• "Richard in the TV section is a top man second TV bought from this store because of this man and his knowledge of TV's."
• "The team there truly went above and beyond to ensure I had the best possible experience."
• "Mohammed was extremely helpful and very patient."
• "The sales assistant was very helpful. He was knowledgeable & honest."

Cons:

• "Terrible experience. Went in to ask Carphone Warehouse staff about a product, one member told me she knew nothing as she was on loan from another store."
• "Rubbish service. Spent an hour in store looking at high end Bluetooth speakers, struggling to connect to some, and A5 printers."
• "Staff haven’t got a clue, trying to say it’s fraud and money laundering buying a gift voucher with a curry’s voucher from work."
• "Staff called me love which I hate."
• "Not enough staff, rude unhelpful manager, completely wrong info about a fridge/freezer."
• "Unhelpful staff, with no willingness to negotiate prices."
• "Totally disinterested staff!"

Product Availability and Selection

Pros:

• "Great product deals within the shop, even cheaper than on line."
• "We went to the Drakehouse store on Sunday and purchased a dryer, a coffee machine and a smart TV."
• "It's great to be able to look at something before buying it, and now that the prices are more in line with online prices you can walk out with it on the same day too."

Cons:

• "Low stock not very help full the staff couldn't say what was due in."
• "The demonstration models didn't work and the 'assistant' didn't know which model was which."
• "Went in on 26th August. I got the impression that they were carrying less stock than they used to."
• "The stock on show isn't very varied, appliances are nearly all white."
• "Stuff is placed everywhere with little to no order, with lots of products that are plentiful in other Currys PC World stores missing here completely."
• "Today I visited this store to buy a cooker. Not many gas ones to choose from."
• "Called into our local Currys store with the intention of purchasing a freezer. Identified one on display only to be told it wasn't in stock for delivery."

Store Experience

Pros:

• "Doing an excellent job with social distancing and the staff were great. Actually had answers to a couple of tech questions I had. Decent selection of items in there to choose from as well."
• "Been in a few times over the last few months. Everybody wears masks, hand sanitiser at door, screens at the tills, very covid friendly. staff super friendly and helpful."
• "Brilliant Staff, Helen was Polite and Explained Everything, which made the Shopping Experience a joy, and Joel was exceptional in fixing the Technical Issue we had with Microsoft Outlook, would highly recommend the Drake House Retail Park Branch 5*****"

Cons:

• "This is the only place I can review this particular service, but DONT use this store as a DPD drop off point. The woman taking your delivery is as much use as a chocolate fireguard and will LIE about why your package wasn't picked up."
• "Poor Stock Control Procedures and Awful Customer Service."
• "Shop ok. Delivery and fitting a joke. Paid extra for fitting but when washer was delivered they wouldnt fit it."
• "Shop at these places as a last resort."
• "Horrific customer service."
• "First time visiting store on Sunday 29th October Absolutely shocking experience was ignored."
• "Awful experience."