Currys Reviews Summary

Customer Service

Pros:

• "The staff were most helpful and efficient."
• "Thankfully Wayne was great & he discovered it had missing screws from the box!"
• "Staff were very friendly, 1 staff member could not answer my questions so made the effort to find another staff member who could."
• "George with the blue hair was absolutely incredible. Super professional, ridiculously knowledgeable and an asset to the team."
• "Great customer service from a very helpful and knowledgeable female member of staff."
• "Fantastic customer service at this store! Have had really bad experiences with CS at other PC World stores and with repair service but the Chippenham store needs to be judged by its own measures."
• "The young lad to assisted us was very polite, helpful and sincere."

Cons:

• "Absolutely useless company with non existent customer service."
• "Fairly terrible experience as always, I can see no real reason to shop here unless its an emergency."
• "I will never be buying anything from this shop again lazy workers, and poor service when there is some."
• "Customer Service Terrible."
• "Awful experience with the customer services."
• "Despite the other helpful staff, I have just had a very bad customer experience with a staff member named Adam."
• "Visited to buy a new oven. Totally ignored by the sales person when we were ready to make a purchase."

Product Availability and Stock

Pros:

• "Large range of electrical items."
• "Good to see products in real life."
• "Not too busy for half term. Good range of stock and fast ordering system if it's not immediately available."
• "Big store with good stock."
• "The store is clean and there is plenty on show."

Cons:

• "They never have what you want, or in stock, on display... Prices are very high, but for that you should get good service. Right?"
• "Went in for a laptop & washing machine... The laptop - none in store even though another store told us there were."
• "Each machine I was interested in was... 'Not available, online only, coming in January'."
• "I have been there several times over the last few months looking for Chromebooks, phones and kitchen appliances. They never have stock."
• "OK, but not exactly well stocked...went to buy a mobile phone but they didn't have the one advertised online."
• "Went to buy a tablet priced on display at £289... He came back and said there was none in stock and the price to order it in is £329."
• "Trowbridge didn't have a tablet 3 months after launch."

Staff Knowledge and Assistance

Pros:

• "This store ran like a well oiled machine."
• "As can be expected from Currys the staff are always on hand to answer any questions. They are in my experience very knowledgeable on most of the equipment they are selling which can be useful when buying new electronic goods."
• "All questions were answered in plain English with no technical jargon, making it easier to understand."
• "Computer guy was friendly knowledgeable and he got the sale."
• "The staff are very helpful really did know what they was talking about."

Cons:

• "The young lad also had absolutely no idea about the products on show."
• "Don't rely on their 'expert' advice. Often it is wrong. Do your own research."
• "Staff kind of avoid the questions, you need to go to a staff member in their specialised department, or else you'll confuse them."
• "Staff aren't very knowledable and I ended up telling them about certain products as I had already done the research."
• "One chap was a bit of a car salesman and seemed pushy and inaccurate with his knowledge."
• "The first assistant in the shop did nothing other than point at where various cables were but not interested in helping me identify which of the cables were the ones I needed."
• "Customer service is shocking! Not helpful what's so ever, don't care about customers just want to have a chat amongst them self and when you ask for help they acted with annoyance!"

Store Experience

Pros:

• "Ordered for collection, in the car park the sign said sit in the car in specific parking bays and wait with the boot open, I did but got fed up waiting and went to the entrance of the store, got item within minutes."
• "Helpful staff. Limit of 30 people in the store at any one time, covid protection lanes in place."
• "This place also has a DPD pickup and drop off, super useful for sending packages."
• "Very well organised guy on door asked what you where looking for and then when colleagues where available they came and you where let in to the store and that person dealt solely with you."
• "Having bought a fridge freezer from Currys I was pleased with the service and helpful staff, also the fast delivery of the fridge freezer."
• "It was great to have a physical store to visit and see the items I was purchasing face to face."

Cons:

• "It's a decent size currys/pc world but trying to get served can be a pain."
• "Nobody came to help me for 20 minutes, there was a worker just sitting there on the phone listening to hold music for all that time."
• "Disgusting Service my dad and his girlfriend went in there for help when they said they would and when they got there they said sorry we can't help it made my dad and his girlfriend very upset and let down very bad don't come here."
• "Can take up to 30 minutes to get assistance and while you're waiting you will have the most annoying people walk over and try sell you phones."
• "Prepare to queue...forever."
• "Dreadful system for customer service. I can't get through on the phone at all."
• "Customer service was absolutely terrible, they told us our broadband was arriving today but we just phoned in and they changed it to the 30th."