Currys Reviews Summary

Customer Service

Pros:

• "Absolutely excellent service at Currys today."
• "Fantastic staff with adequate knowledge on all the products with a brilliant attitude towards customers."
• "Five stars great staff"
• "He was very helpful and polite."
• "The member of staff that helped us seemed very knowledgeable and wasn't pushy or anything."
• "They have really nice staff and educated on my experience, really helpful."
• "Came into the store yesterday due to the Leeds City Centre store not having the product we wanted. Was greeted by Sonny. The customer service he offered was fantastic, going above and beyond to help us with the issue in hand."

Cons:

• "Stock levels were OK but even though they had a lot of staff couldn't get a single one to offer service or help."
• "Absolutely useless - every time I come here there's never a member of staff in sight."
• "Whoever is managing the PC World/Currys store at Birstall should hang their head in shame."
• "Visited the store for multiple kitchen products, they didn’t have them in stock on the showroom floor so asked one of the staff members who seemed disinterested and rude."
• "Very disappointing. All staff were so busy talking to each other they didn’t come anywhere near us to help."
• "Went into buy a TV honestly the worst service I have ever received at a Currys store was served by Khalid operator 203 seemed as if he had something else better to do."
• "Totally ignored by staff, maybe because they were understaffed, empty spaces where products used to be meaning you couldn't see what you were looking for."

Product Availability

Pros:

• "Good size store. Plenty of choice on most electricals, computers etc."
• "Good for all electrical goods computers, laptops, note books, printers etc etc etc, kitchen appliances, home entertainment!"
• "This PC World has more stock than most so it's worth driving that little further to Birstall."
• "The showroom is light, spacious, modern and carries an excellent range of equipment from kettles through to seriously big televisions."
• "Large store with almost everything you could need."
• "It's a large store with lots of cool tech in it. Lots of choice."
• "Large two floored Currys with plenty of appliances and electrical on display. Easy access from the motorway and plenty of free parking with great choices of food and other retail shops in the ever expanding retail park."

Cons:

• "Half the stuff on display isn't in stock, it has to ordered online or is completely unavailable anywhere."
• "Most things are out of stock which is quite bad when you consider the size of the company."
• "For such a large unit, it was surprising how few products there were of any given type for me to compare between."
• "Product not in stock but didn't even attempt to look in back (was looking to purchase a Nest Thermostat)."
• "Checked stock online - suggests they have stock. Drive there to be told they don’t have any."
• "Ordered a £340 monitor to be told that it wasn’t actually in stock."
• "Most things are out of stock which is quite bad when you consider the size of the company."

Staff Attitude

Pros:

• "He then went to the warehouse and, after a bit of a search came out with a pack of batteries for me."
• "Whilst looking for the specifications we required in a laptop to run architecture software she went above and beyond."
• "Each time I visit this particular store I tend to have a decent experience."
• "The young man Brook was absolutely brilliant."
• "The young gentlemen on the mobile section Adam and apologies I can't remember the other young mans name, were so helpful with going through the options and deals available in upgrading a phone and how I would benefit from each deal."
• "Gentleman called Saad assisted myself and my mum as we both wanted to purchase a new microwave."
• "The vac rep knew his onions and helped us with our choice... not the cheapest or the dearest, so well happy."

Cons:

• "The staff didn’t have even the basic customer service skills and were just looking at each other confused."
• "Most of the sales staff were talking in groups."
• "Poor service. The main interest of the salesman was to sell the warranty."
• "Dreadful - never been in a store before where it is acceptable for Customer Service staff to wear a Pom-pom hat."
• "It was beyond frustrating to stand for twenty minutes in a queue at an empty desk whilst countless staff members milled around."
• "Went in for new fridge freezer... waited... waited... waited... 25 mins before any staff came over."
• "So after standing around for 15 mins like a pole dancer on a Monday afternoon, trying to get the assistants attention with gentle nods and eye brow raises, with no luck, I decided to approach an assistant."