Address: 31 College Green, Bristol, BS1 5TB, United Kingdom
Phone: +441179290093
Rating: 4.6
based on 216 reviews.
Gelato Quality
Pros:
"Overall it was the best gelato I’ve ever tried, will definitely be coming back here again and I really recommend the pistachio gelato!"
"The gelato is the stuff dreams are made of in a glorious selection of traditional, unusual and seasonally changing flavours."
"Flavours like chocolate sorbet (deeper and creamier than almost any non-sorbet gelato), pistacchio, cheesecake, bacio as well as the inventive assortment of monthly guest flavours are the finest ice cream I have ever tasted."
"Ice cream quality is great, especially pistachio flavour."
"The raspberry sorbet and the pistachio gelato are both very tasty and smooth."
"Every flavour of gelato and sorbet is incredible!"
"The gelato was really gorgeous. Not just the flavours, but the texture was velvety and the consistency was thick and filling."
Cons:
"The gelato is excessively sweet and whilst the flavour range is good the quality of those flavours is very variable - but mostly leaning towards insipid."
"Visited Swoon a few months ago with a friend. I had the pistachio flavour but it was sickly sweet and tasted nothing like a pistachio - it was frankly inedible!"
"I think it’s way toooooo sweet(I got cherry cheese and brownies chocolate)."
"Some flavours had also melted quite a lot in the freezer - the weather was hot outside but it's an ice cream place so you'd expect to be prepared?"
"Ordered a pack of 6 ice creams, decided to chose the mystery pick option, out of those 6 there were only 2 different flavours."
"I had intended to get the Pistachio and Tiramisu flavours, however when it was my turn to order, I found out that they had sold out of most of their ice cream."
"Dont get waffles, they charge 7.50 and they aren't fresh but store bought and old, a disappointment discovering that when we got home when it said on the menu that they are made on the spot when ordered."
Customer Service
Pros:
"I am a celiac and they had no problem washing everything to avoid cross contamination. Totally recommended."
"Love the place.....clean simple efficient....friendly staff."
"The staff were also incredibly friendly and despite it being almost near closing, were still chirpy and happy to help and let me try things without rushing us."
"Kind staff that always encourage you to sample before you decide and a wide variety of products to choose from."
"The chap who served was really nice and helpful, very friendly to my kids."
"The staff are very nice and friendly."
"Staff were super friendly, accommodating and proactive on their service."
Cons:
"Unpleasant staff who made a point of arguing and gossiping about customers."
"You will be waiting a very long time. The lady behind the counter was absurdly grumpy and slow."
"However it’s a shame the attitude and poor customer service skills made our experience 1 star."
"The girls made us feel super uncomfortable for asking to try the flavours."
"Both me and the people with me could not believe how unnecessarily rude the response was."
"The services provided by the two young ladies were surprisingly discourteous and inconsiderate - from taking orders and processing payments."
"For starters the two staff members were incredibly impatient and spoke to us very short + very rude."
Atmosphere & Location
Pros:
"The inside seating offered a fantastic view of the open greenery, adding an extra layer of pleasure to the experience."
"The parlour has a nice layout and the music makes you feel as if you’re in an ice cream shop in Italy."
"Best place to get an ice cream in Bristol and probably in the UK. Great location next to a park to enjoy your ice cream in the sun."
"A good location in the heart of Bristol."
"Beautifully colored, tightly packed, elegant small space. Feels like Europe."
"Not only was the gelato incredibly delicious, but the interior was equally inviting."
"Absolutely fantastic gelato in a brilliant location right next to College Green (the perfect spot to chill out with some ice cream!)."
Cons:
"Upon entering the shop, the interior unfortunately falls short of the delectable ice cream being served. It lacks the charm and ambiance that one would expect from a place offering such delicious treats."
"I think the design of the place can be improved - it looks cluttered and gives an impression of a hotel lobby."
"Good atmosphere although small inside and not tonnes of seating."
"There is often an atmosphere of 'get your order ASAP and go away' on busy days."
"Very disappointed today with the ice cream I got. It wasn’t chilled properly and it was dripping before I could even eat."
"My only gripe is with the customers! When there is a queue out the door people seem to have no spatial awareness."
"Had a bad experience yesterday big queue, one person working alone and very slowly poor guy."