JAM JAR DESSERTS Reviews Summary

Customer Service

Pros:

• "We had such a lovely experience at jamjar today all thanks to Abdul Rahman! He did everything to make our experience fantastic!"
• "The staff were very polite, accommodating and attentive, they can't be faulted."
• "Staff are very friendly and welcoming, made sure our food was ok and asked if we'd like some water after!"
• "Such friendly staff and time to be seated is very quick."
• "Really good service, loved the desserts."
• "Efficient and very welcoming friendly staff."
• "Great desserts place and amazing service. The staff are polite and friendly, especially Noor who was very kind and kept checking on us."

Cons:

• "Rubbish customer service. When you enter you get ignored. We have left twice to another place."
• "Staff are rude and can’t keep up with orders."
• "Service was terrible. Nobody came to take the order."
• "Customer service is not acceptable no one speaks to you, I had to go to the till to order."
• "The service was incredibly slow and the staff were incompetent and rude."
• "The service was horrendous, the waiters were discriminating against us as we weren't niqabi women which made us feel horrible as we felt out of place."
• "Service was a sham 4 ppl we asked to take our order each one said 'ok hold on' n walked off n they wnt even busy."

Payment Options

Pros:

• "Free bottle of water was a nice touch!"

Cons:

• "They don’t take card payments nor offer receipt."
• "Payment by cash only."
• "This place doesn't accept card payments but they are very expensive."
• "Just 1 drawback they don't accept cards."
• "This place is cash only which was a little inconvenient."
• "Only takes cash, no cards, which my bother some people."
• "Dont know why they dont do card, seems abit dodgy to me."

Food & Desserts

Pros:

• "What a beautiful dessert place I came in today and it was just amazing the waiters all look happy and also put me in good mood il be coming back very soon."
• "Nice decor, friendly staff & delicious desserts."
• "The crepe I had was delicious, service was on point."
• "Delicious desserts, lovely presentation and a good selection of desserts."
• "The cookie dough, brownie and mint choc chip ice cream was agreeable."
• "We had this ferroro richer waffle and it was delicious."
• "The desserts are beautiful and taste incredible."

Cons:

• "second visit not so much, waffles not cooked to order, vanilla ice cream just tasted of caramelised/brown sugar and the drinks were very poor."
• "We bought some cakes which weren't of good quality."
• "The strawberries didn't look fresh."
• "Decent menu but big problems, firstly the service is not up to any standard, the staff confuse themselves and the customers, had a ferrero sundae half empty glass very less ice cream and overload or nuts overall mcdonald's do better desserts."
• "I Ordered a ferrero rocher Milkshake it was horrible pure milk!! NO TASTE AT ALL.."
• "The cookie dough wasn't great either this felt as the dough didn't even get settle correctly so undercooked in the middle."
• "The nutella ice cream is a joke so is the coconut the nutella ice cream is chocolate ice cream with a few nuts in it and the coconut ice cream tastes like vanilla ice cream and only has coconut shreds in it so do not come here for ice cream."

Ambiance & Decor

Pros:

• "Love how family orientated it is."
• "Very good and beautifully designed interior."
• "Good layout and has separate family/private booths."
• "It had nice decor and nice staff."
• "The first thing that strikes you is the decor which has an industrial and rustic feel to it."
• "Ideal for kids and family.. relaxed environment not like other dessert shops which have a toxic atmosphere."
• "The interior and decor of the place gives it a nice vibe, American style."

Cons:

• "Seating isn't that nice inside... The downstairs seating is quite cramped and outdated."
• "Another dessert shop on Coventry Road that seems awfully narrow."
• "Floor was a little slippy which is a health hazard."
• "Now feels tired every time I come and when we came this time there were a large number of teens hollering and running around."
• "Their menu is also falling apart and needs a clean."
• "Service was a sham 4 ppl we asked to take our order each one said 'ok hold on' n walked off n they wnt even busy."
• "Only downside is that they don't sell ice cream cones for children to enjoy."