Picasso’s Reviews Summary

Customer Service

Pros:

• "The staff were incredibly friendly and attentive, making the whole visit even more enjoyable."
• "The staff are very friendly and polite."
• "I recently visited a dessert shop and had the pleasure of being served by a lovely lady Saiqa."
• "Always my top pick, never disappoints. Even when they’re very busy they serve you with a smile on their face."
• "Great customer service. Definitely recommend this place. :)"
• "Their customer service is amazing and they are soo hospitable to their customers."
• "The hospitality of the brother serving me is what got me to this review."
• "I’m a regular customer and this is one of my favourite dessert places to go, always receive the best customer service."

Cons:

• "Ordered a milk cake which are pre-made but was left to wait 10minutes without a say of how long it would take."
• "Staff were so rude and it completely put me off."
• "I have never dealt with such poor customer service in my life."
• "Awful customer service food waited one half hour delivery rang up driver to inform me to delievery to someone else address."
• "Unfortunately my family and I had a very bad experience. Ordered milkshakes.. all felt unwell shortly after and I’ve had non stop diarrhoea and nausea."
• "The desserts we got were pretty good though I didnt like the attitude of the 12 year old 'security guard'."
• "Ordered a vegan hot chocolate only to find the powder Picasso use contains skimmed milk!"
• "The staff were unbelievably rude, as soon as you go through them doors you can just feel the bad vibe from the staff."

Food Quality and Variety

Pros:

• "Desserts were immaculate and the service to a T."
• "From the rich, velvety cakes to the milkshakes, every bite was a taste I cannot forget."
• "The best service always, and the best desserts in Birmingham."
• "One of the best dessert shop in Birmingham. I love their milkshakes and waffles."
• "The desserts were absolutely delicious, and the worker's attention to detail and genuine enthusiasm added an extra touch of joy to my visit."
• "We had the peanut butter stack warmed. And it was deliciouse it was moist and the portion size was just right."
• "I have been here many times and I must say the staff are amazing and they take their time to listen to your order also they take their time in preparing the order."
• "Great little place. Decor is very nice. Best in the area. Sorbet are very nice."

Cons:

• "The cake looks ordinary, not dercorated."
• "The cakes on display are regular slice you would expect, what you receive is one slice, sliced in half especially for delivery per person."
• "Awful to say the least. I ordered fudge cake wanted it slightly warm. But they melted the entire cake."
• "Ordered cornflake tart - it was definitely old and stale, very disappointing."
• "The desserts was extremely delightful and I received top notch customer service by a specific worker named Hafsa."
• "Worst place for Coffee! Yes it's speciality is Desserts. Cookie dough ain't gooey enough and it's pure sugar."
• "Be very careful the so called Vanilla cheese cake. It is not as simple and tasty as it look."
• "I went to Picasso's today as my daughter wanted a sorbet, I ordered a mango one which my daughter started eating. When she dug further into the sorbet there was a hair imbedded in it."

Price and Value

Pros:

• "I would give picassos a 5 if the desserts were more cost friendly."
• "The food is very nice but for the price it is a little expensive."
• "They customer service is amazing and they are soo hospitable to their customers. Their desserts and drinks are perfect and have the perfect balance always."
• "Best dessert place ever. From Oxford to Manchester, never had better dessert."
• "The best hot drink I have had in years! Great customer service."
• "My go to dessert place, great variety and excellent quality."
• "Despite not being able to dine in I arrived with some family to sample their deserts."
• "We had lovely waffles and the milkshakes are to die for, yes pricey but you get what you pay for: 'quality'."

Cons:

• "Your prices are way to high. Definitely not value for money."
• "The £6 you charge me for a slice is actually 1/4 of a slice."
• "Whilst the food is not bad ...the prices are daylight robbery!!!"
• "Nice looking place to grab a desert, prices are a tad on the high side."
• "The desserts are good but deliveries are only available through Uber and the prices are extortionate!!!"
• "Purchased a cake slice for the best part of 4 pound only to be given a sliver of a slice."
• "They also charge arm an leg for standard hot drinks."
• "Way Over priced for cakes which have been probably baked by someone else off site."