Dolce Desserts Reviews Summary

Customer Service

Pros:

• "The atmoshpere is always warm, the staff are really friendly and helpful!"
• "Always an amazing experience. Friendly and kind staff members, today I met Wajahat and Amaan and they were very helpful."
• "The lady that served us was lovely."
• "The people are really friendly and supportive."
• "I have to say the staff members where very welcoming especially Nawaz, who took are orders and was very kind and respectful."
• "Great place, great coffee, great cakes and gelato and good friendly polite staff."
• "We were served by Sarum and Sogyan they were really friendly and welcoming."

Cons:

• "Son placed order at 12.30 still waiting...definitely a zero for customer satisfaction."
• "Manager, staff and drivers all have no manners."
• "Ordered food at 10pm not received by 12.30am."
• "Im absolutely disgusted by the customer service."
• "They're not picking up the phone anymore, there's no way to get through to them."
• "The food never showed up."
• "Everyone who was working on the first of January was very rude and incredibly arrogant."

Food Quality

Pros:

• "Desserts are nice and presentation is great with the takeaway boxes and bags."
• "Whenever I order from Dolce, I’m never disappointed. The quality & taste are spot on."
• "Me and my kid had an awesome day today.we enjoyed delicious mouthwatering waffles doused in chocolate and fruit."
• "I’m regularly at this desert shop because all the ingredients are fresh and the shop is always clean and good."
• "Best dessert shop ever! The desserts are delicious, you have never ate something more tastier than Dolce deserts!"
• "The desserts are perfect, cookie dough is a personal favourite."
• "Desserts was absolutely delicious had the biscoff milk cake, would highly recommend."

Cons:

• "The cookie dough used to be the best in town but now tastes bog standard and bland."
• "The cookie dough was hard like it's 2 days old."
• "I tried a milk cake since I’d never had one before, but…a cold sponge saturated in milk isn’t my idea of a heavenly pudding."
• "For. £8 you get the “joy” of half a waffle with a apparently “gelato” that has been refrigerated for it seems over a year."
• "Cookie dough was a burnt cookie not doughy at all."
• "The texture of the waffle was like an old bus seat and the tiny amount of chocolate and strawberries they give is a joke."
• "The food was mediocre (room temperature& we found a hair in one of the desserts."

Value for Money

Pros:

• "They do some discounts if you're studying there, so worth checking out."
• "Priced decent."
• "Prices are decent and desserts are worth the money."
• "I recommend this restaurant to anyone who wants good quality desserts at an affordable price yh."

Cons:

• "Too expensive use Tesco branded ice cream for the cookie dough milk shakes etc which they hid in the back and charge £5 for a milk shakes disgusted bad quality."
• "The only downside is that this place is rather pricey, to an extent it's off putting."
• "No chocolate in either shakes or on top of the new lindt cookiedough, food looks nothing like the pictures and the prices are outrageous."
• "Portion is very very small you don't get alot for your money."
• "Not really worth the price as each portion was very small."
• "Absolute let down portions smaller than ive ever seen in my life and extremely overpriced."