Furniture Village - Orpington Reviews Summary

Customer Service

Pros:

• "Abbey was fantastic right from the start, she helped me with what choices where available."
• "Lauren who was helping me throughout this whole process was very helpful."
• "The staff were all so welcoming and genuinely friendly."
• "Barbara Janowicz, the sales consultant, was friendly, professional and extremely helpful."
• "Leigh Chatten at Furniture Village Orpington... was adept at helping us identify what style of sofa would suit our needs."
• "An excellent one to one with Jay the general manager at Furniture village Orpington... gave us the pros and cons honestly."
• "Lauren didn't pressure us at all, allowing us to make our own decisions in our own time."
• "Great company to deal with, they go the extra mile especially Jamie in Sales."

Cons:

• "Bad sales person would not recommend this store. My 86 year old mother... was mis sold a £1,500 mattress which is so uncomfortable."
• "Delivery and after sales appalling avoid at all costs."
• "Poor service: We have ordered Dining table... Everyone promises to call back. Manager is too busy to take calls."
• "Absolutely THE worst company I have dealt with in my lifetime. Once they have your money they do not care."
• "Very poor customer service. Ordered items from this shop 3 months ago and still waiting for them to be delivered."
• "My parents purchased a sofa... The Sofas foam has 'compressed'... Furniture Village send out and Inspector (who condemned the sofa) furniture village however claim there are no faults."
• "After purchase care poor... So customer service poor."
• "Be very careful, upon purchase they will say ‘if the items you’ve purchased goes down in price before delivery, you will get the difference back’ but you don’t."

Product Quality

Pros:

• "We bought the Boutique Splendour Sofas, beautiful and make a great addition to our room."
• "The furniture is stunning... Leigh was his name. He passionately enticed us with some outstanding knowledge."
• "The leather sofa we ordered looks very modern and I can’t wait to get it home and enjoy."
• "We are looking forward to the delivery of the beautiful, quality sofa and chair."
• "We Found a sofa quite easily and the sales consultant Barbera was really helpful and was knowledgeable."
• "The furniture we bought... is generally good."
• "The quality of the sofas were 5* & made it almost too hard to make my choice."
• "We were attracted a a design... very helpful advice from the Sales Manager."

Cons:

• "I had a £300 mirror delivered... the corner of the mirror was completely broken and smashed."
• "I have had an independent surveyor out to look as well which also concur its a manufacturing fault."
• "The Sofas foam has 'compressed' and become misshaped... Furniture Village send out and Inspector (who condemned the sofa) furniture village however claim there are no faults."
• "The staff Jake young and Lauren were very helpful and answered all the queries. They also have 0 % finance too."
• "Delivery is terribly delayed. All the customer care representatives are giving different narratives."
• "Ordered electric G Plan. Today 6 months later electric recliner broken."
• "It's an ottoman bed but Nicolae explained everything took photos and text the service dept about it and rang them while still here to confirm the details/photos were received."
• "Awful aftercare service... Purchased a £5000 bed and five months in the built in mattress topper has sagged causing us extremely bad back pain."

Store Experience

Pros:

• "This large spacious store with two floors, has ♿ disabled parking spaces in a spacious customer car park adjacent to the disabled accessible glass door entrance."
• "Very clean and hygienic throughout as you would expect in this national furniture chain of stories."
• "I found the store so cosy and inviting I even returned 3or 4 times just to sit on my sofa without anyone of the staff having any issues."
• "Very good customer service at the Orpington branch. I recommend it."
• "Can’t wait for my Sofas."
• "I had the pleasure of visiting Furniture Village and was instantly enchanted by the delightful aroma and ambiance."
• "Furniture Village will be our first place to go, whenever we are looking to buy anything new!"
• "The staff in store are friendly and never pressure you into a sale."

Cons:

• "Not getting dining table delivered in even 25 weeks. Might cancel order."
• "Delivery and after sales appalling avoid at all costs."
• "Delivery is terribly delayed. All the customer care representatives are giving different narratives."
• "Store is set up well and Sean was helpful and went through whole process waited about six half weeks and bed was delivered today."
• "We went to the store and as every assistant appeared busy we were about to leave. But one alert assistance saw us and assisted is."
• "Had a lovely time in furniture village with jake today. He was so helpful and patient."
• "So pleased that we got Elaine to help us purchase a new bed yesterday. She went above and beyond to answer all of my questions."
• "Fantastic friendly staff, very COVID compliant - someone on the door checks your temperature and ensures everyone uses hand gel before entry."