Currys Reviews Summary

Customer Service

Pros:

• "Staff are friendly and know their stuff."
• "Emily Joseph and Phill the manager were so helpful."
• "Nothing was too much trouble for them."
• "I really feel listened too and valued."
• "The staff wherever you apologetic and also very helpful."
• "All staff including Frances were kind, polite and helpful."
• "The staff at Carphone Warehouse - Phil and Graham - were exceptionally knowledgeable and helpful with extreme patience."

Cons:

• "No email or calls received over the weekend unable to contact store?"
• "Manager rude and refusing giving her name out for complaint purpose."
• "Waiting ages to get a staff member to purchase a tv."
• "Fed up of being ignored by sales staff."
• "Never bother about the customers walking in they are chatting in groups by the door."
• "Absolutely disrespectful, unprofessional staff."
• "Manager unfriendly and justifying hers staff lack of interest of customers that they had a busy day."

Product Availability and Delivery

Pros:

• "Device was excellent, bought a new t.v. it was delivered the next day."
• "Pretty good range of items, mostly in stock."
• "They have everything we needed, the telly is fantastic, and it fitted perfectly to our wall brackets, well worth a visit even if you go for a look around."

Cons:

• "Seems like whatever you choose, they do not have in stock and it might take a month to get it to you."
• "Other than that, something I wanted was out of stock, again. And no one knew when it was going to be available!"
• "I've been to this place three times and on two occasions I wanted to purchase something on display to be told they are out of stock!!"
• "Went to buy a fridge freezer. Low stock and no delivery available for weeks."
• "Poor customer service, paid for fridge and freezer, freezer not delivered."
• "Waited 10 days for a monitor to arrive. Which was available on their website for next day delivery."
• "So do check in store WHO specifically is delivering as if you are unlucky enough to get the subs then expect to get the usual ‘we’ll be there in 30 mins and STILL another show up 4 hours later, plus they are so desperate they will even lie to the dispatch call centre in order to avoid making the drop."

Store Experience

Pros:

• "A very well lit store. There is plenty of room between different departments and each department has a wide range of items."
• "It's easy parking, and plenty of space inside with sensible zoning."
• "A two storey electrical store on the outskirts of Southport on a shopping estate. Good parking."
• "2 staff on duty at door, hand sanitizer on the way in, one way system marked on the floor."

Cons:

• "Very small didn't have what we wanted on display in 3 things we went all that way to look at."
• "Nice store, didn't have what I was looking for in-store."
• "Was thinking of buying a hot water heater that disperses a measured amount. Thought I'd like to see before buying so went to Curry's. They only had 2 on display."
• "A big selection of electrical on offer but not a massive selection within each group of electricals."
• "This is why online shopping is better, walk in and all you see is staff wondering around aimlessly or on their phones."