Halfords - Durham Reviews Summary

Customer Service

Pros:

• "Kept me informed each step of the way, amazing customer service from the fitter and the manager at Halfords on Durham."
• "I would recommend this store to anyone!! Best customer service I have ever received."
• "What exceptional service she gave. Very knowledgable and helpful, could not do enough to help."
• "Can't praise these guys enough, very helpful, polite and knowledgeable."
• "Anthony was absolutely wonderful, reassuring me that my dash cam, could be sourced and fitted within a very short timeframe."
• "Will shop here again. Well done to Halfords for great staff, both very helpful and caring."
• "Kate, staff was absolutely 1st class saleswoman, her helpful ways and information help me find the bike I needed."

Cons:

• "Staff lazy and rude didn't even help me carry it out the shop."
• "Stood in reception area waiting and both members of staff sat at the desk ignored me."
• "Sadly I’ve been in to Halfords twice recently and I was met with a rude member of staff."
• "It’s a shame because the other staff members seem very friendly but I won’t be returning again."
• "Squandered over ten minutes of my life today, stood at a checkout in Halfords waiting to be served while staff were 'busy' elsewhere."
• "Very poor service trying to get help with the fitting of helmets for grandchildren male staff not interested in helping."
• "Staff wasn't helpful and provided incorrect information that made me pay extra at the end."

Product Availability and Quality

Pros:

• "Just been to Halfords at Durham Arnison center for a child seat recall, all the staff top draw did not have the seat in but offered me a better one for same price and fitted it with no charge fantastic thank you so much."
• "Good range on display they had the tool chest that I wanted and the very helpful staff even put the large chest very carefully into my car."
• "The cycle repair team (especially Matt) have gone out of their way on several occasions to fix my bike quickly and professionally."
• "Really friendly staff who know their stuff and make everything so easy, while maintaining their distance."
• "The staff are knowledgeable, friendly and helpful particularly in the bike dept."
• "The two female staff in the bike section who have built or repaired bikes for me are brilliant."
• "Had two bikes to repair. Excellent service from John who fixed both problems and was very helpful on the phone in booking the bikes in and phoning me once the assessments and repairs were complete."

Cons:

• "The store had only one gas cylinder with no gas in which they used for all the customers on that day."
• "The bike mechanics aren't that useful, didn't stock even some basic items such as brake oil and didn't have the correct equipment for basic procedures such as brake bleeding."
• "I purchased an oil filter for my car... It was not the correct part."
• "This is a great store with good discounts and great staff. Only problem by the time I got my bike home to test it the steering and front wheel were out of sync."
• "Visited to buy a bike, a bit disappointed really. Not many bike's out on show to see, lots of empty racks, apparently the bikes were in boxes out the back."
• "Disorganised chaos: only two bikes on display despite over 30 bikes showing as available in store."
• "Overpriced on cycles and their apollo bikes have a tendency to all come loose at the crank and pedal arm regularly falls off them I repair these bikes regularly."

Store Experience

Pros:

• "Most of the annoying covid stuff has gone, staff are friendly, place was clean, could have a little more choice in the phone holder section."
• "Sanitising available at door, store was very clean."
• "Every available member of staff were incredibly helpful, friendly, polite and professional."
• "The staff were friendly, knowledgeable and helpful."
• "Some nice things about the store, are the wide aisles, helpful staff, and bike rack out front of the store."
• "The Halfords colleague was professional, friendly and efficient."
• "The team exceeded my expectations in every way."

Cons:

• "Don't sign the pad. You're agreeing to Halfords destroying your car and saying it's 'not my fault if something goes wrong'."
• "Booked an air con check at Halfords Durham. It was a complete waste of time!"
• "Company sells your email addresses and personal info to 3rd parties without your knowledge."
• "Grow a brain and google what you need if you like your money 💰"
• "No one to help shoppers. Queue at the till all outside putting headlamp bulbs in. Waste of time didn't even have a temporary fuel cap."
• "Really nice store, only issue is the lack of masks on employees."
• "The parts counter is very rarely manned now and asking for help or advice now seems like such a burden to these people."