IKEA Birmingham Reviews Summary

Customer Service

Pros:

• "Things go wrong, but the quality of the customer service has been excellent and I would be confident in using Ikea again because of this."
• "Always love shopping here. Staff are so lovely and helpful."
• "Every member of staff super helpful."
• "Staff friendly and helpful when I approached them."
• "The staff always really helpful. Even with the daftest questions."
• "Staff were really helpful and polite."
• "Helpful staff."

Cons:

• "Horrendous customer service and terrible subcontractors."
• "Staff member was stood behind me, then she moved right by my lefthand side and observed what I was doing. That made me feel VERY uncomfortable."
• "Was made to feel stupid as she gave funny looks to other customers as we were stood there totally confused by what she was saying."
• "Customer service advisers just hang up and do not care."
• "The services is PATHETIC ABSOULTLY GARBAGE. Ikea if you read this change your mind on customer services."
• "The staff didn’t know what to do as they don’t deal with it and were no help at all."
• "The worst customer service I have ever received in my life."

Parking and Accessibility

Pros:

• "The car park has many spaces."
• "Easy convenient free parking, lots of choice of products at all price ranges, lots of ideas of how to use products in your home, great flow to the store, clean and well presented, friendly staff and cracking restaurant."
• "Good parking, including electric car charging (very expensive however)."
• "Ample parking and convenient public transport access enhance the overall accessibility of IKEA Birmingham."
• "We could park close to the store, we could access the whole store easily."
• "Everyone likes Ikea. More than ample parking."
• "Plenty of parking available."

Cons:

• "The fighting to get a car parking space then jostling for space in the store."
• "Very busy a little limited with disabled parking, but plenty of parking spaces if you didn't require to be near store."
• "The only issue with parking is the size of the parking space itself which isn't very big."
• "The car park is massive so plenty of space for parking! The only downside the this place is on the weekend it gets extremely congested with cars and causes a lot of traffic and tailbacks in the surrounding area."
• "Ridiculous situation that a massive destination shop, serving most of the Midlands (thanks to the closure of the Coventry shop) only has a single electric car charging point."

Store Layout and Navigation

Pros:

• "Love IKEA, go several times a year, when I need furniture or kitchenware. fairly priced on majority of items."
• "Easy one way layout makes viewing a pleasure."
• "The place is well-organized and I found all the products that I was looking for."
• "Items are well laid out and easy to find in the collection area."
• "Brilliantly and efficiently laid out to make the most of the space."
• "Getting around here and the lifts were a breeze in a wheelchair."
• "The store has lifts so decent for wheelchairs or prams."

Cons:

• "I never enjoy IKEA, I don't know why I go. I think the most frustrating thing is the arrows all over the floor which feels like a one way system and the aisles are not the biggest so when you have a trolley, it can be a nightmare!"
• "The aisles are not the biggest so when you have a trolley, it can be a nightmare!"
• "The path was like a maze."
• "Inside I found irritating as I was lead to different locations in an obvious manner."
• "Can be busy at times and you feel a little like cattle being shunted around."