haart estate and lettings agents Dulwich Reviews Summary

Professionalism and Responsiveness

Pros:

• "Titania Barrett for her professional service in arranging quotes quickly and seeing them through from start to completion."
• "Jan Kurek has been attentive, responsive and made himself available for my multitude of emails."
• "Patrick was super helpful, booked us for a flat viewing and helped us secure our dream flat."
• "Jan Kurek the letting agent provided us with timely help and made the process easy and quick."
• "Raman Kalsi was very professional with a warm and approachable manner."
• "Very professional service from Haart. Raj was efficient, courteous and punctual."
• "Very satisfied with the agent Jan who has been helping my boyfriend and myself moving out."
• "It’s been great to deal with Jan Kurek from Haart Dulwich, she is very quick on responses."

Cons:

• "Terrible, terrible service. We rented a property that was fully managed by Haart East Dulwich for two years and filed two formal complaints."
• "This agency branch is shockingly bad. I have moved from the property I was renting through Haart Dulwich 3 years ago and they have kept my contact details."
• "Shockingly bad, which is consistent with all other haart branches. Good luck getting anything sorted."
• "The worst experience I have ever had with an agency! Having attempted to rent a property through Haart's, I would not recommend this company to anyone."
• "We pay £360 every year to renew our tenancy contract with haart and have never had a smooth process."
• "Totally disorganised, we waited months for our tenancy agreement, on a previous occasion we had 5 different agreements sent because they couldn’t get the names right."
• "Absolute nightmare! Trying to sort out our deposit since 3months. Absolute lack of communication and service."

Customer Service and Support

Pros:

• "Carlo the regional manager was great though, and so was Jan Kurek."
• "I am particularly impressed by Carlo who is efficient, helpful and professional."
• "The attention of the staff at Haart Dulwich is excellent. In particular, I would like to thank Patrick for all his help through the letting process."
• "My boyfriend and I bought our first home together through Haart, and having dealt with heaps of estate agents we found them particularly helpful, professional, efficient and friendly."
• "As a first-time buyer with my partner, Adrianna's expertise, patience and dedication were highly valuable throughout the process."
• "Bahar has been extremely professional throughout this process. She helped me a great deal, providing me with advice and guidance when I needed."
• "Haart, The agent Adrianna Helinska was supportive, professional and always went the extra mile."
• "From start to finish Adrianna and the team have been friendly and helpful. She chased up lots of leads for the sale of my property and was always very clear and open when communicating with me."

Cons:

• "Incredibly rude, unhelpful agents. Took days to return my call about a property and when I booked a viewing they failed to put it properly on the system."

Communication

Pros:

• "I can only recommend communicating with the Haart team through email so that there’s traceability."
• "Very professional service from Haart. If he was unable to answer any of our questions he clarified the info we needed and got back to us very promptly."
• "Me and my fiancè have been looking for a place for a while and finally a property we liked was available, Colin helped with everything of the process of becoming tenants."
• "We recently had a fantastic experience working with Nick and Bahar on the sale of our flat. The team were so efficient and proactive and the communication was excellent throughout the process."

Cons:

• "We had several property managers during our time at the property, due to staff turnover. Our latest complaint was due to several members of the Haart team telling us to pay different amounts for our last month of rent."
• "Radio silence from the office who have not replied to multiple emails querying when the deposit will be released."
• "Absolute lack of communication and service. Worst experience I have ever had in London."
• "My only criticism is that communications between the buyers, their solicitors and my own however, could at times have been handled more effectively."