Slater Menswear Leeds Reviews Summary

Customer Service

Pros:

• "The service was absolutely fantastic and it was such a great experience."
• "Del Roth made our kids aged 10 buying experience extremely easy and helpful."
• "The help and advice given here is fantastic, which is especially important for someone that hates clothes shopping."
• "Heard about Slater's through a colleague at work. Wasn't prepared for the total professionalism from the staff."
• "The standout was a gentlemen called David, who was extremely pleasant, humorous and he went above and beyond to make sure I am happy with my suit!"
• "Visited this afternoon to buy an overcoat, asked for help choosing at the customer service desk, a member of staff helped me choose and then carried my new coat to the till for me, very attentive staff, really friendly, 10/10 for service!"
• "Positive reviews are correct. Went in, had a look, went into changing rooms, called staff member and he was SO helpful to the end."

Cons:

• "Poor service, very poor. The staff members are useless."
• "Very disappointed. We were not given the opportunity to browse."
• "I felt I was treated although I was an outcast by some staff."
• "Service initially was good... When I went to pick them up they were far too small, and had been brought in a lot more than originally discussed."
• "She proceeded to look for the suit before then saying 'I don’t know what I’m doing or where to look… let me call a colleague.'"
• "Really let me down when they randomly stopped selling a wedding suit I had had hoped to buy just 3 months before."
• "Whilst there is variety, the service was poor (one staff member running between groups rather than being attentive to a single customer)."

Staff and Assistance

Pros:

• "Del Roth was amazing, he gave very detailed fitting advice & knew exactly what he was doing."
• "Can’t fault Slaters, deffo recommend!"
• "Sean is a brilliant employee of your business."
• "The service that we received was the finest!"
• "On top of that, Slater provides a free alteration service."
• "Keith was fantastic and they even altered the trousers then and there to get the fit just right."
• "I will definitely recommend Slaters to friends and family in the future."

Cons:

• "We all got a suit in the end up but due to Slater's them selfs, we couldn't get matching suits or the suits we liked as the stock wasn't up to scratch."
• "Went to slater the other day for a new suit the elderly guy showed me a few suits then someone he knew came in for then too be told they didn't have anything for me so he could serve his friend."
• "Intense face-to-face sales tactics are a huge turn off."
• "Horrendously pushy staff, especially the older gentleman."
• "Unfortunately, they did not try and locate a suit that I had come in for, just suits that was my size."
• "There is not enough staff at the hire/purchase suit section. I had to wait ages for someone to attend to my needs."
• "The member of staff who dealt with us was unprofessional, rude."

Product Quality and Selection

Pros:

• "Very good got a great suit for £90 for a wedding."
• "Hired suits, staff were helpful and the suits were high quality."
• "Good selection of quality formal wear at very reasonable prices."
• "They had a great wool blend green 3 piece suit in the right size for £150 which was great value in my opinion."
• "The selection they have is amazing, and allowed us to compare lots of different styles and price points until we found the perfect one."
• "Great place where you can find different sizes, shapes. And the prices are not that up."
• "Really good quality and well priced suits, that are suitable for weddings, other formal events and work."