Kings Arms Hotel Reviews Summary

Food Quality

Pros:

• "The food is always perfect!"
• "Excellent Sunday roast, with great gravy and decent portion size."
• "Both meals were fresh, beautifully presented and just to die for."
• "Food was pretty special, and much better than the normal Sunday lunch."
• "Food was the stand out, great quality and cooked perfectly."
• "The fish and chips were a delight, the batter perfectly crunchy to the last bite, triple cooked chunky chips lived up to the hype."
• "The food was freshly cooked and you could tell everything was freshly prepared, not a freezer or microwave used in this production."

Cons:

• "Nice enough establishment Food very pricey and just ok. I didnt expect 5 chips when ordering Fish & Chips. Overpriced and left still not satisfied."
• "The food wasn't great considering the small menu choice."
• "Sorry, just wasn't for me, felt the place had no atmosphere, food was expensive for the amount you got on your plate, drinks very expensive, it's a eat an go place."
• "A very large portion of boring minced lamb in crumbs which tasted like something my mother made out of leftovers on a Monday."
• "Tough lamb, dried out sauce, totally tasteless seafood casserole lacking in ingredients."
• "For lunch we had one large overcooked fishcake on a bed of limp lettuce."
• "The beef was extremely tough."

Service

Pros:

• "The staff were attentive and welcoming and knowledgeable."
• "Highly recommend booking here."
• "Great atmosphere created by ALL members of staff, who were welcoming, understanding, courteous and professional throughout."
• "All the staff were friendly, funny and attentive."
• "The staff were very helful, pleasant, and attentive."
• "Staff fantastic (AJ, Tomos, Marie, Sasha and Lauren) all really friendly, communicative, helpful, proactive; nothing was too much trouble for them."
• "The staff couldn't have been more helpful & so friendly."

Cons:

• "Went for lunch but fully booked. Long waiting time for a table so only had a drink and left."
• "Waited for another 40 minutes before I had to ask for table service."
• "Waited for 20 minutes to be seated."
• "The wait staff are truly lovely; the bartenders don’t want to be there though."
• "Well went there today for lunch staff excellent food was good but the chips where third rate chip burnt or over cooked did point it out to staff but nothing was said?"
• "The young lady didn't seem to have been interested in my remarks."
• "There were just a few staff that could do with some customer service tips, like not making you feel they are judging you for your menu choices or requests."

Ambiance & Location

Pros:

• "The King's Arms is exactly what you would expect a wattle and daub building from the late 1500's."
• "Great hotel, full of character. An experience!"
• "Lovely old world pub."
• "In the middle of an old town, a stone's throw from a castle, nestled at the foot of the Beacons, this hotel is perfectly placed."
• "Wonderful historic building. Clean and comfortable rooms."
• "The King's Arms is well located at the edge of the pedestrian only section of Abergavenny with a car park across the street."
• "Close to the town centre and across the street from a beautiful park and the Castle Meadows."

Cons:

• "It was the Easter bank holiday so very crowded."
• "Not as good as I expected. The building is beautiful but the food quality was less than I expected, especially as the prices were fairly high, although no more than similar places charge."
• "The only small issue due to the hotels age (1660) is the noise from the creaking floorboards and single glazed windows."
• "The weather was warm and the noise from outside with windows open for air was unbearable."
• "A bit rowdy being in the town centre where drunks start arguing at 2am."
• "But there was the occasional smell of faint cigarette smoke."
• "The room is difficult to access so wouldn’t be suitable for anyone with restricted mobility."

Accommodation

Pros:

• "The bed was so comfy I didn't want to get up, and the pillows were the softest I have ever known."
• "Twin room well-appointed and bed very comfortable; room and en suite spotless."
• "Beautiful little hotel with extremely friendly staff and spacious comfortable clean rooms."
• "Wonderful stay, extremely attentive and helpful staff in lovingly renovated 1600s inn with delicious breakfast."
• "Our room was lovely and clean with everything you could possibly need for your stay."
• "Rooms were super cute and very clean!"
• "The rooms were beautifully decorated and larger than expected."

Cons:

• "Good beers and good atmosphere, gets very loud in front bar on a Saturday and you end up screaming at each other .....or maybe I'm going deaf."
• "The stairs are steep in places, the floors aren't level, some of the rooms have head-bangingly low beams."
• "Only snag was the beds a bit short."
• "The rooms are quirky and comfortable, reflecting the 600 years the pub has been here."
• "We had a bit of a climb to our room, up in the roof void."
• "The rooms had a beautiful rustic charm."
• "Not disability friendly."