ludlowthompson Dulwich Reviews Summary

Staff Performance

Pros:

• "Jonathan Adams and his team are an absolute credit to the industry."
• "Stephen Graham the Lettings Manager at the Dulwich whose support and guidance through a very stressful process of reletting my property during lockdown was invaluable."
• "Olivia, an intelligent capable young woman, able to handle disputes between buyer and seller."
• "Beth Cooter and her team provided excellent service with selling the property, listening to our needs and understanding we were quite emotional selling this property after this length of time."
• "From start to finish, Reece was super helpful with our move, answering any of our queries and going above and beyond to make sure we had a stress-free move day."
• "Great service and always willing to go above and beyond. Prompt responses and good advice when it comes to buying a property."
• "Special mention to Stephen Graham too, who was also a massive help."

Cons:

• "Rude and unprofessional."
• "I also had to call the agency a few weeks later to remind them that they still haven't refunded my money!!!"
• "Has been 2 MONTHS and I am still waiting for someone to come and repaint the walls in the bathroom, the hallway and the kitchen all ruined due to the leak."
• "I could not even put a complaint or even speak to the office manager, because he was always 'busy' or 'not in the office'!"
• "STUDENTS BEWARE! Please seek advice before committing to a property with Ludlow Thompson... We felt they were looking after the landlords interests only."
• "They are clearly understaffed and overworked... this does not forgive how much a shambles the company operates as a whole."
• "Avoid dealing with this agency at all costs... Nothing but frustration trying to communicate with this company."

Customer Service

Pros:

• "Lola was an absolute hero at helping me rent my property out. She made the process as easy for me as possible, and she found renters in record time, even before the pictures went live online!"
• "Lola has been a delight, always helpful, open to research our special needs and lovely vibe."
• "Very happy with the service provided by James Garnett."
• "Hannah arranged our viewing and was very accommodating with all our requirements."
• "We had a great experience with Ludlowthompson in Dulwich, and Hannah especially was extremely helpful, warm and attentive to our case."
• "She's been so helpful and efficient."
• "Punctual, committed, professional and helpful at all times, would recommend them unreservedly."

Cons:

• "I had to move to friends house until I found another property!"
• "Phone them and I get told all the time the same thing in a very annoyed tone, that they will follow up and let me know."
• "They were always saying they will call me back and they NEVER did, I had to call them again!"
• "After taking the money for our holding fee... they kept us waiting for over a week."
• "Maintenance work labelled as essential by the independent check-in document wasn't carried out for a month and a half after moving in."
• "Really unprofessional, unorganised and only caring about money."
• "V professional & super helpful, just like this review isn't."

Property Management

Pros:

• "The landlord from the floor above took care of everything, send someone to stop the leak in our floor as well."
• "The whole process from offer to the property to exchange of contracts was just perfect."
• "He showed real care and a rare graciousness in supporting me through the purchase of my first flat."
• "Would definitely use again and recommend!"
• "My recent experience with Ludlow Thompson has been fantastic. From taking my instruction to delivering my tenants."
• "Sincerely appreciative, for our smooth and prompt move to the property we really like."
• "One of the most dedicated, proactive and professional agent on Lordship Lane."