John Payne Greenwich Estate Agents Reviews Summary

Customer Service and Communication

Pros:

• "Sam was top class throughout. He's extremely polite, attentive, patient and hardworking."
• "Darcie was very responsive throughout the process which made moving in very smooth."
• "Our property manager Chloe has been very responsive and keen to help."
• "Daisy was friendly, helpful and a joy to work with. She’s a clear communicator, efficient and very responsive."
• "Daisy and Alison, and the rest of the team at John Payne in Greenwich, did a great job in marketing and selling my house."
• "Had a very professional and also human experience with JP Greenwich."
• "I was really impressed with the service I received and would recommend highly."
• "Very positive experience with John Payne. They managed to sell our property quickly and efficiently."

Cons:

• "Terrible estate agent in Greenwich. My boyfriend and I were interested in viewing multiple 2 bedroom terraced houses... it was impossible to get a viewing."
• "Terrible. Had to get out of contract after 6 weeks due to woeful number of viewings, zero feedback unless chased by me, no interest at all in the vendor relationship."
• "Poor experience letting with John Payne. After advertising my property at the suggested rental price, very few viewings took place... Avoid if you are hoping for a quick let."
• "Original review: Be careful before buying a property from them. I had agreed a price on a property they were marketing. Just before exchanging, they pulled out and sold it to someone else."

Professionalism and Efficiency

Pros:

• "Suzzannah Rattenbury has been fantastic in making the process go smoothly and quickly."
• "The service provided was excellent. They were very prompt with their actions."
• "John Payne is a wonderful real estate company and Greenwich team is excellent."
• "John Payne were tenacious in working to sell my house in Greenwich, keeping me informed at all times."
• "The entire team at John Payne West Greenwich worked so hard at every point in the selling of our house."
• "From the outset they worked enthusiastically and with complete professionalism."
• "Easily the best agents in Greenwich. The team went above and beyond to ensure both the original sale and the logistics for completion."
• "For once we encountered an Estate Agents whose staff were 'on the ball' and whom we didn't need to chase all the time."

Cons:

• "Sold our property in difficult market conditions. Overall good job, but could have had better communication during the marketing process up to offer."
• "Great agency, extremely responsive and quick in managing the process, great customer service and personal touch which is often missed by other agents, keep up the good work."