Ellis & Co Golders Green Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "Jason was always helpful and reliable and nothing was ever too much trouble."
• "The whole team at Ellis & Co were very helpful and efficient from start to finish."
• "James worked hard to keep good communications going between ourselves and our buyer."
• "Jason regularly kept in touch, updating me on various issues and communicating with all involved, until we finally achieved exchange of contracts."
• "They were extremely responsive from when we wanted to view a property up until signing the tenancy agreement."
• "Alicia responds in record time and is always on the end of a phone or email if needed."
• "We have appreciated the emails and correspondence sent to us with emergency contact numbers for holiday periods as well as clear instructions regarding new tenancy agreements."

Cons:

• "They are also understaffed so any email you send them is answered in weeks instead of days."
• "One thing that could have been done better is that the communication between the landlord, the agents and myself was not always prompt or effective."
• "They are unprofessional and time waster."
• "So it was a lie that they didn't have my banking details.... Just dishonesty."
• "I m seeking for legal advice against those outrageous people."
• "They took my deposit last month and not given it back to me despite their commitment to do so."
• "Bad people."

Professionalism

Pros:

• "That is what I would call a first class professionally handled transaction."
• "An excellent and friendly Estate agent. Their dealings are professional with excellent due diligence."
• "Melissa Sornio the letting manager has always provided excellent and professional service. She is a asset to the company."
• "Alicia's dedication to her craft was evident from our very first meeting."
• "Jason was professional and responsive, he understood what we wanted and worked with us throughout the purchasing process."
• "Jason Davis who helped with the sale process, was at all time attentive, caring, with an impeccable professionalism."
• "They offer a friendly, professional service."

Cons:

• "Ellis & co: A disaster."
• "One of the worst agencies in London."
• "Save yourself some time and money and never work with them."
• "Unbelievable.. I firmly believe that's this is the best and the most professional Real Estate company in London."

Efficiency

Pros:

• "The flat was barely on the market when I received an asking price offer!"
• "They were proactive in marketing our property and organised over 25 viewings: we had a firm offer in 5 weeks."
• "Alicia Casingena was my selling agent and did an excellent job to get my house sold quickly and at top market value."
• "Within a 4 days Alicia found a buyer and she chased both solicitors to speed up the process as I wanted."
• "I have just purchased a flat through them and their service has been excellent."
• "I highly recommend the team at Ellis and Co. I had the pleasure of dealing with Jason Davis on the sales team. He was a true Professional and helped me navigate through a very stressful and challenging purchase."
• "Jason Davis assisted us throughout working extremely hard to make sure the sale went through."

Cons:

• "There were a few teething troubles with the accuracy of house details on the brochure and on the website which took a week or two to sort out, and the video tour feature didn't work for some time."

Personal Touch

Pros:

• "From the moment I walked in and asked Jason Davis for advice about buying in the area, to the day-to-day dealing with the purchase of a property (from him) I knew I was in more than capable hands."
• "Our main contact was Alicia Casingena. Alicia is a warm, friendly, lively person and is very good at her job."
• "Alicia is so personable, honest and always goes the extra mile to deal with anything that comes up."
• "The employees are very kind and you can see that they put a special effort into you."
• "I had to bring my son to the viewing and Alicia was so kind to look after him while I was able to view the property."
• "Alicia is an absolute professional - experienced, pro-active, bubbly - a real sparkler - great fun."
• "Alicia was an absolute pleasure throughout the whole process regularly going above and beyond."

Cons:

• "They are one of the best Estate agents in Golders Green."

Client Advocacy

Pros:

• "Melissa fought our corner when our landlady was refusing to sort out a water pressure problem."
• "They were extremely Professional, thoughtful in all my requests, and also didn't have any problems putting anything in writing, thus showing transparency and accountability."
• "Really positive experience buying my first house with Ellis and Co. They were always very clear about what needed to be done, on hand to answer questions and were always very open and honest about what I was buying, the area I was buying in."
• "We trust Ellis & Co/Melissa Sornio implicitly to stand for our rights as tenants."
• "Alicia Casingena did a fantastic job in getting our house sold for us."
• "She really went above and beyond for us and helped us close on our dream house!"
• "We have absolutely no hesitation in strongly recommending Ellis & Co, Melissa Sornio, and its entire team to any prospective client contemplating renting, buying or selling."

Cons:

• "I would willingly use Ellis and Co again in the future and no hesitation in recommending Ellis to friends."