Strickland & Co Deptford Estate Agents Reviews Summary

Customer Service

Pros:

• "We're first time buyers and had no clue what we were doing and they were so helpful explaining everything."
• "The communication with Terence was fluid and he would respond to my messages/calls almost immediately throughout the process."
• "They were always available to help and chase where necessary and always responded to messages no matter what day or time it was."
• "Terence and Jamie really supported us and the seller during the acquisition of our new home. They were always friendly and there when needed to support the interaction with the seller."
• "Jamie supported us through the purchase of our first home in Lewisham and we could not have had a better experience."
• "As first time buyers the process was a little daunting but he made it really straightforward and was a pleasure to work with throughout."
• "Jamie and Terence went above and beyond when they helped us to sell our flat in Deptford recently."
• "Strickland & Co have just sold our property in SE13 and I have to echo the 5* reviews that they have."

Cons:

• "Our experience was made up of a last minute cancellation, of a house viewing, by the agent, even though the explanation didn't make sense to us."
• "This then quickly descended into us falling completely off the radar again, regardless of the promises they made."
• "The last bit that seemed a little unprofessional, was the attempt to settle us as buyers about how competitive the housing market is."

Professionalism and Knowledge

Pros:

• "They are knowledgeable, realistic, informative, attentive and stay in touch."
• "I had a great experience with Strickland and Co. They helped me through the process of selling my flat during a bit of a turbulent time."
• "I can not recommend Strickland & Co Estate Agents highly enough."
• "Jamie and Terence are very knowledgeable of the local area and were 100% committed to help us sell our home offering practical and honest advice and valuations."
• "He was always thinking a different way around any problems that came up, and trying new ideas to solve issues."
• "Terence and Jamie were professional, organised and responsive at all times."
• "They are both knowledgeable, transparent and quick to respond to all concerned in the process."

Cons:

• -

Efficiency and Responsiveness

Pros:

• "Terence will ensure things get progressed swiftly so that you can exchange as soon as possible - he will regularly chase all stakeholders on documents etc."
• "They answered any questions I had within minutes and always worked hard to chase other parts of the chain to keep things moving forward."
• "Jamie & Terence worked tirelessly to to help not only us but our entire chain to get completed before the June cut off."
• "Always available for advice and support. Honest. Sincere and helpful which is unusual for estate agents, made me feel like a human and not just a name."
• "He was always thinking a different way around any problems that came up, and trying new ideas to solve issues."
• "Every query we had was answered quickly, even on weekends!"
• "I rented my first property in London with the help of Terence and Jamie. Fantastic service 7 days a week always happy to help no matter what time of the day it was."
• "They know their market extremely well, and they really listen to your needs. I was helped by Terence who is always responsive and delivered great results in a short period of time."

Cons:

• "I was very pleased with the sale of my property and how everything was handled with expertise."
• "Excellent service, highly professional from start to completion - going the extra mile to see the sale of our house through."