Stanfords Estate Agents in Forest Hill Reviews Summary

Customer Service

Pros:

• "Their knowledge and constant availability on call/email was refreshing."
• "I felt that they genuinely cared and I knew I was in good hands from the beginning."
• "The communication was good during the entire process and Alex in our case often went above and beyond with other parties in the transaction to find solution and keep the process going."
• "Very good communication and efficient Estate Agents. Always ready to answer questions related to the property or the contract."
• "Malcolm is professional, approachable, responsive and proactive."
• "They are highly proactive, professional, knowledgeable, and helpful."
• "The team at Stanford’s are second to none - this is the third time we have used them to buy/sell properties."

Cons:

• "Stanfords were Terrible. Ended up going to another estate agents, who were amazing. They sold our property and we got asking price. If I had listened to director at Stanfords, we would have given our house away. All they wanted was the sale and kept asking us to drop price."
• "Then the guy that gave us the appointment calls us and says he is sorry, but he does not have our name in the system."
• "Monday we call this agency about a rental flat and they tell us the first appointment they can give us is Saturday as they do not have the keys."
• "One star lost on the rating due to lack of communication."
• "REALLY unhappy with the level of service Robert Stanford has given us."
• "At move-in we put down a £200 deposit to secure the property and take it off the market; however that deposit then transformed in wording upon acceptance of the contract to a non-refundable fee."
• "At move-out we are now covering the costs of a check-out agency which Robert Stanfords hire, costing us £144."

Professionalism

Pros:

• "Had a couple of viewings with Jonathan last week. Absolute pleasure working with him, he was honest and knew the area/properties inside out."
• "We were impressed from the very start - James spoke really clearly about the strategy he recommended."
• "Matt Ryan was honest, diligent and transparent, and we trusted him through the entire process."
• "They are different from other estate agents, more human, realistic and trustworthy."
• "James was very professional and never too busy to take our calls or respond to our queries."
• "Catherine Chan was so efficient, proactive, professional and cheerful throughout."
• "Ben carried out the valuation and was extremely knowledgeable about the local and national property market."

Cons:

• "This whole experience has just proved my point that for being a estate agent you just need to have a lot of lack of empathy for people."
• "I have never used an estate agent, agency or indeed property management company that have pushed charges of such high value on to me, as the tenant."
• "A renewal fee of £300 was charged when we decided to stay in the property for another year."

Efficiency

Pros:

• "I have rented several times over the past 8 years but have never had such a positive and stress free experience until I used Stanford Estate agents."
• "I received an excellent service from the staff at Stanford Estates. All the team were very helpful and dealt with any problems/queries that arose in a very efficient and speedy manner."
• "Malcolm and the team were genuinely pleasant to deal with and always quick to respond to queries, chase vendors/solicitors etc. to help ensure the sale went through as quickly as possible."
• "I received an excellent service from Alex at Stanfords when I bought my flat. He really helped push the purchase through right to the bitter end."
• "Helping us deal with what transpired to be a protracted and complicated conveyancing."
• "Sold our flat within a rapid 6 weeks, great service from start to finish and Stanford’s always kept us informed."
• "The team at Stanford Estates did a great job selling our house in Hither Green...proactively kept us up to date with what was going on at every stage."

Cons:

• "They were more knowledgeable about what was going on elsewhere in the chain than our solicitor was."