Simpsons Fish and Chips Reviews Summary

Portion Size

Pros:

• "They also allow you to have additional refills of chips (unlimited)."
• "Kids can have a micro portion of fish, and if you like them, there are fish bites in portion sizes of 3 or 6 bits."

Cons:

• "VERY small portions and overpriced."
• "Probably half of the portion is inedible."
• "Very very expensive in comparison with others in the area and smaller portions of chips."
• "Large chips were probably the smallest portion I've ever received from a chippy."
• "The portion sizes are small and overpriced."
• "The portion was a little on the small size for what I paid."
• "I ordered small chips (which were in fact the smallest portion I have ever seen), cod and chips (again the smallest cod I’ve ever seen)."

Service

Pros:

• "Highly recommended."
• "Couldn't be more pleased really."
• "Excellent food and good service."
• "Staff were friendly and service was very good."
• "The staff? Efficient and friendly."
• "Friendly staff, fairly quick service and reasonable prices."
• "The ambiance and service was good."

Cons:

• "If you eat in, which we always do, the service is a bit slow, even if there's not many in the take away area."
• "Customer service, customers health worries, quite simply does not exist."
• "Service was slow also despite them having plenty of staff."
• "Whilst the service was fine the first time the service was poor on the second occasion we waited close to half and hour for our food to arrive."
• "We waited nearly 25 minutes for our meals."
• "Always takes ages to get your food even though they have more staff than I've ever seen in any other chippy."
• "We had to wait half hr, as customers off the street were given priority!"

Food Quality

Pros:

• "Excellent fish, among the best I've had; crispy batter and not at all oily."
• "The best fish and chips I've had in years."
• "The food here is superb supported by an extensive menu."
• "This is what a fish and chips shop should look like in my opinion. Great fresh fish, not too fancy but great service and cool atmosphere."
• "The fish was fresh and cooked well. I did like the chips and was very happy that I was asked if I would like lemon with the order."
• "The fish is absolutely to die for, fresh as you like and with the lightest batter."
• "The superbly cooked fish in the crispest beer batter I`ve tasted anywhere, was matched by the chips which were equally perfectly cooked and crunchy."

Cons:

• "The fish was absolutely terrible - it had disintegrated in the batter and what was there was thin and tasteless."
• "The fish was smaller than expected (price has gone up) and overcooked."
• "Fish was so thin and tasteless."
• "The Halloumi was burnt to a crisp and unedible."
• "The chips were rubbish and cold my fish was small when I payed for large."
• "Fish over cooked and curry sauce was like dishwater."
• "The fish smelled very bad."

Value for Money

Pros:

• "A little above average in price, but 100% worth paying for."
• "For me it's well worth paying a bit extra."
• "This is more expensive than the average fish and chips place but for a reason: it's really good."

Cons:

• "For this money 💰 it was robbery."
• "Very expensive..about £20 for 2 fish and chips and a couple of mushy peas...it's ok but not exceptional."
• "It was very pricey £2.90 for a large chips."
• "Totally overpriced for what we received."
• "For the price you pay you expect something a bit more special than what we got."
• "The prices were on the high side (£10+) compared to fish & chips shops in the area."
• "Unimpressed, definitely not worth the queue."

Atmosphere

Pros:

• "Very nice, family atmosphere."
• "Nice environment & full tummy."
• "Trendy atmosphere, super friendly service, gorgeous food."
• "Lovely food with an American diner vibe going on."

Cons:

• "The staff could hardly mutter a word and they all seemed to be so unhappy !!"
• "Staff not talkative or engaging with customers."
• "Marked down for service and atmosphere as it was very very quiet and laid back."
• "Ate in....canteen environment with inattentive service despite the restaurant being almost empty on a Saturday night."

Customer Service

Pros:

• "Customer parking, reservations and great customer service makes the experience even better!"
• "Some of the workers are very friendly and are good with kids."
• "Ordering online is easy. Being able to book a time for collection has proved very beneficial."

Cons:

• "Your the rudest person ever no one should support your so called business bathetic and discussing to say the least of you."
• "The staff that have served me haven't been particularly friendly."
• "Unacceptable customer service was awful the young man on the front came across very rude."
• "The person who took our order didn't ask what we were doing."
• "I thought the staff were rather sullen and made me wait too long."

Packaging

Pros:

• "For takeaways it's served in branded cardboard boxes inside a branded strong paper bag."
• "And the packing is stunning. Fully recycled, they stay hot for almost an hour after pickup."

Cons:

• "It’s the ridiculous amount of cardboard and lack of actual food that bothers me."
• "They then gave us our order but didn't put my chips in it."