McDonald's Reviews Summary

Customer Service and Staff Attitude

Pros:

• "Really good experience and the manager asked them to leave for disrupting us."
• "Liz from Mcdonalds in Blackwood was so apologetic in our complaint."
• "Staff very helpful especially the lady at the door who let us in and allotted us a table."

Cons:

• "again this morning poor service and attitude off both management and front of house staff."
• "I was told to park up due to other customers waiting."
• "A young girl front of house decided to get into a debate and rudely address me."
• "I've had issues with this branch and dealt with 2 different managers with an attitude."
• "the manager of the restaurant gave no fcks at all."

Order Accuracy and Preparation Time

Pros:

• "Have to say our food was lovely and hot so can’t complain once we received it."
• "I ordered a Philly cheese burger, which was made up of 2 burgers and cheese."
• "Despite the immense turnover of customers and orders, I was happy with cleanliness, atmosphere, food quality."

Cons:

• "I swear every OTHER time I order a meal it's wrong."
• "Chaos just chaos !! Massive queues and Deliverroo /just eat drivers hanging around everywhere spoils the experience."
• "Ordered via just eat, only revived drink and not food."
• "Ordered direct through the app, order didn’t arrive, contacted restaurant who said to contact their delivery partner UBER."
• "Messed My Order Up Once Again... Big-Mac meal came without a Big-mac."

Food Quality

Pros:

• "The fries, nuggets, big macs and McFlurries taste great and are of high quality in texture, taste and heat."

Cons:

• "The food when it gets delivered is always cold. The food is always slapped together, worst McDonald's around."
• "Ordered a big mac...a large Irish guy brought it put and said here's your big mick....ordered a Fanta...fat guy I red suit brought it out and said here's your santa.... ordered large fries and a big fly flew past me..."
• "Finished a long shift in work and went through the drive through to order my food.... service was quick but it was quiet....... still chips came out that cold I think they were out of the fridge."
• "Very disappointed and disgusting freezing food never again!!!!!!"
• "Awful. I would give zero stars if it were possible. I qued for over 45 minutes due to the awful service. Then i waited for ages for my food. When it finally arrived the order was wrong!"

Delivery Service

Pros:

• "Well I must say after experiencing disgusting service from uber last night where it took 30 mins to delivery our food from leaving Blackwood which arrived freezing cold & they would not give us a refund at all."

Cons:

• "Absolutely disgusting service from their delivery service. My daughter’s delivery didn’t turn up."
• "Missing food and was cold rang store I was told to take it up with uber eats yet Mcdonalds staff packed the bag and sealed it what a joke."
• "Ordered through Uber Eats... POOR SERVICE with both services to blame."