McDonald's Reviews Summary

Value for Money

Pros:

• "Got my dinner from here a few times, I'm quite frugal these days and for I think £3.09 gets me a large tea, chicken mayo & a cheese burger, which ain't bad."
• "Can't complain, it's Macdonald's and was everything a Macdonalds should be, cheap, fast and no stress."

Cons:

• "Probably the worst McDonald's I have had the dissatisfaction of eating at, would like to give zero stars as one is far too many."

Service Quality

Pros:

• "Staff are friendly, but every time we visit, there is something from our order that they don't have.....disappointing for my grandchildren and upsets the visit."
• "This used to be the best McDonalds in the city in my opinion, nice setting, not too full, quick service."
• "It was a busy Sunday afternoon yet service was quick and efficient."
• "Quick stop off for a bite to eat, the staff in here are great, very helpful very efficient, nothing too much trouble."
• "The drive through que goes quite quickly."
• "Very friendly member of staff at the drive thru!"

Cons:

• "Poor staff service Food was cold Half a coke warm with no ice."
• "Sloppy double cheeseburger with grease dripping everywhere! Terrible terrible service!"
• "Missing items and say we have to contact uber eats or come get get missing items. App deleted never using again."
• "Whilst waiting to be served I saw one of the server scratching his face with his fingers and then without washing his hand continued preparing a burger meal."
• "Met by a male greeter at the door then spoke to like a three yr old...customer care non existent."
• "Ordered via the app using click and serve. Sat in the car park like an idiot for 50 minutes and nothing arrived."
• "Then add insult to injury the Manager had major attitude and showed zero customer service, was snotty and very rude."

Order Accuracy

Pros:

• "Food was prepared exactly as I wanted (no pickle or onion on double cheeseburgers) and was given it quite quickly."

Cons:

• "Ordered 2 plain cheeseburgers, yet 6 burgers in a row came back full of sauce and onions, not to mention cold."
• "Wrong order yet again this has to be worst maccies in uk."
• "I always order my burger without sauce in the drive thru and they give me sauce."
• "Never provide the right ingredients! Miss items off all the time."
• "Every single time we order there is something missing."
• "Took like 10 mins and I ordered 9 chicken nuggets and got 7!"
• "Ordered on Uber eats, ordered chicken selects and we received chicken nuggets, so we reordered and received the same order."

Food Quality

Pros:

• "Has the self service touch screens and always good quality food."
• "Coffee was very nice so we're the chips they were well cooked and nice and hot."
• "All the order was freshly cooked and as we all know, there's nothing better than a Maccies, when it's fresh!"
• "The food is nearly always fresh due to the constant demand."
• "Food is sometimes good."

Cons:

• "Food is stone cold half the time."
• "Food looks and tastes like it's been there for weeks."
• "The wraps all torn and freezing cold, burgers stone cold and burnt coffee."
• "Flat coke, undercooked chips to the point they were white and hard, cold cheese sticks and very dry chicken select."
• "The worst food I have ever chips overcooked and cold The Sweet Chilli Chicken One – Crispy is horrible The chicken is very hard I couldn’t eat it it looks like burned + cold tha Big Tasty Burger is not tasty the food looks like was in a fridge."

Delivery & Technology

Pros:

• "Used the McDonalds App for the first time! Ordered a £25 order and time was 20 min. Notification came up driver on his way with one stop before us with Uber Eats. Then driver arrived late."
• "Great service and great little carpark to socialize with a coffee as I do all the time there."

Cons:

• "I just got a delivery didn't get apple pie even though I was charged for it and no mayo on chicken sandwich it was like eating cardboard."
• "Missing items and say we have to contact uber eats or come get get missing items. App deleted never using again."
• "Ordered through Uber. Driver delivered the wrong food so I had to reorder."
• "When ordering at the drive thru it's fine food is sound. But everytime we order on Ubereats or justeats we receive the wrong order."
• "Ordered off Uber eats, paid for dips and 20 nuggets. Dips all missing, driest meal I have ever eaten."
• "Got my order wrong so waiting for a refund still from uber eats."
• "Ordered on Uber eats, ordered chicken selects and we received chicken nuggets, so we reordered and received the same order."

Staff & Management

Pros:

• "Can't complain, it's Macdonald's and was everything a Macdonalds should be, cheap, fast and no stress. I was really impressed with the friendliness of the staff."
• "Quick stop off for a bite to eat, the staff in here are great, very helpful very efficient, nothing too much trouble."
• "Incredible manager Becky and staff who helped locate my brother who went missing."
• "Very friendly member of staff at the drive thru!"
• "This Macdo always gives very good service. Some Macdo are better than others and this is one of the better ones. Staff very pleasant and product always well presented."

Cons:

• "Poor staff service Food was cold Half a coke warm with no ice."
• "Whilst waiting to be served I saw one of the server scratching his face with his fingers and then without washing his hand continued preparing a burger meal."
• "Met by a male greeter at the door then spoke to like a three yr old...customer care non existent."
• "Then add insult to injury the Manager had major attitude and showed zero customer service, was snotty and very rude."
• "Staff were rude. Prompting us about other customers behind us as if we were an inconvenience."
• "Total bunch of disrespectful and nasty staff, they are not complimenting their customers, bunch of ragged scuffs."
• "The manager 'Helen' is a utter embarrassment & disgrace to the business!"

Facilities & Cleanliness

Pros:

• "Very nice toillete service. All people are nice and calm to visitors."
• "Good, clean and efficient example of the franchise."

Cons:

• "None of the server at Aighburth McDonald's use gloves to prepare people's meals."
• "The gents toilets were an absolute mess and looked like they needed a thorough cleaning."
• "Just awful that customers dont have the right anymore to seat outside as the places are all full of delivery guys."
• "Not nice when you take your children and their friend for a treat. a gang of school girls loud and swearing about 8 girls no older than 13, should be removed."
• "This McDonald's has bad service for disabled people."
• "No outside seating available. Just eat people only."