Address: 1 Aigburth Rd, Dingle, Liverpool L17 4JP, United Kingdom
Phone: +441517287562
Rating: 3.6
based on 136 reviews.
Value for Money
Pros:
"Got my dinner from here a few times, I'm quite frugal these days and for I think £3.09 gets me a large tea, chicken mayo & a cheese burger, which ain't bad."
"Can't complain, it's Macdonald's and was everything a Macdonalds should be, cheap, fast and no stress."
Cons:
"Probably the worst McDonald's I have had the dissatisfaction of eating at, would like to give zero stars as one is far too many."
Service Quality
Pros:
"Staff are friendly, but every time we visit, there is something from our order that they don't have.....disappointing for my grandchildren and upsets the visit."
"This used to be the best McDonalds in the city in my opinion, nice setting, not too full, quick service."
"It was a busy Sunday afternoon yet service was quick and efficient."
"Quick stop off for a bite to eat, the staff in here are great, very helpful very efficient, nothing too much trouble."
"The drive through que goes quite quickly."
"Very friendly member of staff at the drive thru!"
Cons:
"Poor staff service Food was cold Half a coke warm with no ice."
"Sloppy double cheeseburger with grease dripping everywhere! Terrible terrible service!"
"Missing items and say we have to contact uber eats or come get get missing items. App deleted never using again."
"Whilst waiting to be served I saw one of the server scratching his face with his fingers and then without washing his hand continued preparing a burger meal."
"Met by a male greeter at the door then spoke to like a three yr old...customer care non existent."
"Ordered via the app using click and serve. Sat in the car park like an idiot for 50 minutes and nothing arrived."
"Then add insult to injury the Manager had major attitude and showed zero customer service, was snotty and very rude."
Order Accuracy
Pros:
"Food was prepared exactly as I wanted (no pickle or onion on double cheeseburgers) and was given it quite quickly."
Cons:
"Ordered 2 plain cheeseburgers, yet 6 burgers in a row came back full of sauce and onions, not to mention cold."
"Wrong order yet again this has to be worst maccies in uk."
"I always order my burger without sauce in the drive thru and they give me sauce."
"Never provide the right ingredients! Miss items off all the time."
"Every single time we order there is something missing."
"Took like 10 mins and I ordered 9 chicken nuggets and got 7!"
"Ordered on Uber eats, ordered chicken selects and we received chicken nuggets, so we reordered and received the same order."
Food Quality
Pros:
"Has the self service touch screens and always good quality food."
"Coffee was very nice so we're the chips they were well cooked and nice and hot."
"All the order was freshly cooked and as we all know, there's nothing better than a Maccies, when it's fresh!"
"The food is nearly always fresh due to the constant demand."
"Food is sometimes good."
Cons:
"Food is stone cold half the time."
"Food looks and tastes like it's been there for weeks."
"The wraps all torn and freezing cold, burgers stone cold and burnt coffee."
"Flat coke, undercooked chips to the point they were white and hard, cold cheese sticks and very dry chicken select."
"The worst food I have ever chips overcooked and cold The Sweet Chilli Chicken One – Crispy is horrible The chicken is very hard I couldn’t eat it it looks like burned + cold tha Big Tasty Burger is not tasty the food looks like was in a fridge."
Delivery & Technology
Pros:
"Used the McDonalds App for the first time! Ordered a £25 order and time was 20 min. Notification came up driver on his way with one stop before us with Uber Eats. Then driver arrived late."
"Great service and great little carpark to socialize with a coffee as I do all the time there."
Cons:
"I just got a delivery didn't get apple pie even though I was charged for it and no mayo on chicken sandwich it was like eating cardboard."
"Missing items and say we have to contact uber eats or come get get missing items. App deleted never using again."
"Ordered through Uber. Driver delivered the wrong food so I had to reorder."
"When ordering at the drive thru it's fine food is sound. But everytime we order on Ubereats or justeats we receive the wrong order."
"Ordered off Uber eats, paid for dips and 20 nuggets. Dips all missing, driest meal I have ever eaten."
"Got my order wrong so waiting for a refund still from uber eats."
"Ordered on Uber eats, ordered chicken selects and we received chicken nuggets, so we reordered and received the same order."
Staff & Management
Pros:
"Can't complain, it's Macdonald's and was everything a Macdonalds should be, cheap, fast and no stress. I was really impressed with the friendliness of the staff."
"Quick stop off for a bite to eat, the staff in here are great, very helpful very efficient, nothing too much trouble."
"Incredible manager Becky and staff who helped locate my brother who went missing."
"Very friendly member of staff at the drive thru!"
"This Macdo always gives very good service. Some Macdo are better than others and this is one of the better ones. Staff very pleasant and product always well presented."
Cons:
"Poor staff service Food was cold Half a coke warm with no ice."
"Whilst waiting to be served I saw one of the server scratching his face with his fingers and then without washing his hand continued preparing a burger meal."
"Met by a male greeter at the door then spoke to like a three yr old...customer care non existent."
"Then add insult to injury the Manager had major attitude and showed zero customer service, was snotty and very rude."
"Staff were rude. Prompting us about other customers behind us as if we were an inconvenience."
"Total bunch of disrespectful and nasty staff, they are not complimenting their customers, bunch of ragged scuffs."
"The manager 'Helen' is a utter embarrassment & disgrace to the business!"
Facilities & Cleanliness
Pros:
"Very nice toillete service. All people are nice and calm to visitors."
"Good, clean and efficient example of the franchise."
Cons:
"None of the server at Aighburth McDonald's use gloves to prepare people's meals."
"The gents toilets were an absolute mess and looked like they needed a thorough cleaning."
"Just awful that customers dont have the right anymore to seat outside as the places are all full of delivery guys."
"Not nice when you take your children and their friend for a treat. a gang of school girls loud and swearing about 8 girls no older than 13, should be removed."
"This McDonald's has bad service for disabled people."
"No outside seating available. Just eat people only."