YO! York Reviews Summary

Service

Pros:

• "The waitress was super friendly and polite."
• "Staff are always super friendly and helpful."
• "Staff are friendly and welcoming and there is great customer service, food arrives quickly!"
• "The service was very very good."
• "Waiter was very very friendly and helped us understand the process they had going on."
• "The staff were always very friendly and helpful, the service is quick."
• "Staff was amazing, especially our server Dom, he was very polite and helpful."

Cons:

• "The service was awful staff unhelpful and all stood about in the kitchen no one on the floor."
• "The only drawback was quite slow service at this branch."
• "Staff appear relaxed and happy to socialise with each other before taking care of customers."
• "The waiter was very slow but the kitchen staff were fantastic."
• "Very long wait for food in a slightly grubby and tired environment."
• "Service was slow."
• "Very hard to get a member of staff’s attention."

Food Quality

Pros:

• "Food is of a good standard."
• "Great variety of food for vegans, vegetarians etc, including those who don't like raw food."
• "Found the sushi to be delightful, mmmyes."
• "Beautiful food made fresh to order."
• "Food was well prepared, and tasted lovely."
• "Really tasty, good quality fresh food being served."
• "The food was delicious."

Cons:

• "Everything is massively over-priced considering the small portion sizes."
• "The selection of sushi is rather poor, a lot of the items are cooked and for a sushi restaurant I find that odd."
• "Little disappointed this time. Low quality chef skills. Incorrect orders. Slow wait times for orders."
• "The person preparing the sushi was touching his clothes/phone etc. when preparing raw fish."
• "The food was prepacked and just taken out of the fridge, unwrapped from foil and thinly cut into slices."
• "The sushi rice was mushy and dough-like."
• "The food was okay but very messy, definitely no attention to detail."

Price and Value

Pros:

• "They also have unlimited still/sparkling water and green tea as well as the usual hot/cold drinks."
• "Me and mum go lots on a Monday as they have a deal on called blue Monday where most of the dishes are just £2.90."
• "I used a Uni Days code and got nearly £8 off the bill."
• "Not bad value for money."
• "The deals on offer can also make your meal relatively good value."
• "Better value are the takeaway boxes (a good selection of maki, nigiri, sashimi)."
• "The food still tastes good and the 97p menu is cheap."

Cons:

• "We got one small bowl of katsu chicken curry, one small bowl of fire cracker rice, a small bowl of ramen and perhaps 4 plates of sushi, 1 pancake, 2 plates of prawn crackers, 1 coke and 3 tap waters. The total came to £65!!!"
• "Everything is massively over-priced considering the small portion sizes."
• "Very expensive and rather underwhelming."
• "For my pocket it's a little pricey, with a good size lunch hitting my wallet more than I'd care, but as an occasional treat, freshly prepared sushi can't be dismissed."
• "£30 worth of food and I still went to McDonald's afterwards because I didn't feel full in the least."
• "Expensive considering the long wait for any dish unlike the pre-covid system."
• "Ridiculous price for low quality food."

Cleanliness and Atmosphere

Pros:

• "Was nice and clean and the staff were friendly."
• "A good atmosphere."
• "Absolutely loved the food and experience."
• "The space is quite nice, and the staff is also very friendly. The food however was average."
• "The place is clean, and although busy, tables were cleared really fast."
• "Really lovely and different dining experience."
• "Friendly staff, and a good atmosphere."

Cons:

• "Absolutely filthy! The help desk seemed to be covered in grease, our table was covered in oil and old food deposits in the corners."
• "Floor is grubby, beyond belief, has it seen a mop in the last week?"
• "The decor is a little bit tired looking and slightly grubby."
• "Place needed a good cleaning."
• "Customer Tables not cleared or wiped."
• "The whole establishment showed deterioration - in service and standards."
• "The restaurant was pretty dirty, toilets absolutely disgusting."