Morrisons Reviews Summary

Customer Service

Pros:

• "Staff are well trained and friendly."
• "Staff are always pleasant and helpful."
• "Great place, wonderful staff, very helpful despite how busy they were."
• "The Cashier who served me was very pleasant."
• "The staff are very friendly and organised."
• "The lady who works on the Sundays is amazing."
• "All staff were friendly and helpful."

Cons:

• "Staff, in general, can be very rude and unhelpful."
• "The major problem was the check out the till operator was engaged in a very long conversation with the previous customer."
• "Very poor customer experience at the deli today, further made worse by poor management response."
• "No customer service skills at all."
• "The staff are miserable, rude and obstructive."
• "Staff extremely rude."
• "The majority of staff are rude."

Store Layout & Cleanliness

Pros:

• "Alterations finish now from what I can see, shop is laid out nice and all clean and fresh."
• "Nice big store, well laid out, friendly staff."
• "A superb branch of Morrisons, with easy access from the main road. A very wide range of products on sale in a very clean and well-organised store."
• "Good sized Morrison's, friendly staff with good produce, full shelves with clean aisles."
• "Plenty of customer parking. Large spacious store, fresh produce well stocked and presented."
• "Fine. Good sized store, clean and modern with plenty of fresh produce available and friendly staff."
• "Well stocked store though."

Cons:

• "The Cafe has been refurbished, new tables and chairs but unfortunately the service has been affected."
• "The toilets were disgusting. Overflowing urinal, the smell was horrible."
• "Store looked tired, some of the fresh vegetables especially the mushrooms looked past their best."
• "The cafe was grubby, every surface felt sticky and the tea pots stuck to the tray they were on."
• "New layout as you enter store, looks very cluttered with different offerings in random places."
• "Whoever had designed the new layout needs shooting."
• "Been avoiding this store for last few weeks due to an awful smell in the store."

Pricing & Offers

Pros:

• "Can't fault Morrisons, products are always plentiful, wide ranging and competitively priced."
• "It was a really good price for my bullet bourbon."
• "Products are always plentiful, wide ranging and competitively priced."
• "Was able to get shopping for nearly half the price of other superstores."
• "Best place for your everyday grocery shopping. Quality food and great prices."
• "Great place to shop. Lots of choices and good value."
• "I use the more card app and it can save you some money if you're a careful shopper."

Cons:

• "Not sure of some of the offers rounded to the nearest pound are actually the best offers around."
• "Still expensive."
• "The shopping was okay apart from 50% price increases on some products."
• "Food offers shown on the shelves are never priced correctly at the till hence you end up being overcharged."
• "Purchased a bottle of gin on offer at £20.. noticed when I got home that I had been overcharged by £6.50..!"
• "Less variety with disappearing brands so only leading brands on offer so we have far less choice."
• "Wouldn't do my weekly shop here unless I'd re-mortgaged the house!!!"

Facilities & Services

Pros:

• "Car park was ample for the number of customers present."
• "Parking is plentiful and free."
• "There is a petrol forecourt with the most competitive prices I have seen in years."
• "Parking okay."
• "This store is being updated and stocks in weird places, but has a bakery, fresh meat and fish counter as well as a salad bar, hot food counter, small deli and a Cafe."
• "At least this shop has a deli, fresh pizza deli, butcher, bakery, fish monger, hot fresh pies and cooked chicken."
• "The florist is very good here too."

Cons:

• "Chech outs were a little understaffed but all went ok."
• "All tables cluttered with dirty crockery no one cleaning or taking left items away."
• "It is very difficult to find certain products without an extensive search."
• "On several visits recently only one or two cashiers and people on self checkout waiting ages for clearance of issues e.g. alcohol purchases."
• "Terrible place, big queues at checkouts and hardly any staff to man them."
• "Their health and safety is at a dangerous level. Every time I go in there usually before close time there is always a spillage near the milk."
• "Minimum wait 45 minutes for food and upon sitting down found no table too sit at as every table covered with dirty plates and cups."