House of Snow Reviews Summary

Customer Service

Pros:

• "Harriet shared her amazing knowledge throughout."
• "Claire was absolutely amazing! She was patient, caring and puts you at ease!"
• "The whole experience was amazing - Harriet was so kind and helpful, and most of all patient!!"
• "I can't thank Harriet enough for her help yesterday me and my mum left too very happy customers."
• "Harriet makes you feel great from the moment she greets you to the moment you leave."
• "Claire was incredible from the moment we walked into the shop and made me feel at ease throughout the whole process."
• "Harriet not only provides exceptional, personalised customer care but also has a wealth of knowledge."

Cons:

• "I couldn't do this and forgot what I looked like in the dress after I'd taken it off made me nervous to buy a dress from here."
• "The downside to my experience here was that you are not allowed to take pictures."
• "However no mirror behind you to see the back of the dress."
• "It wasn't the paying for the appointment that was the issue it was feeling like they'd taken money off me for nothing that was disappointing."
• "I was also a little disappointed I booked an evening appointment for a re try the dress which I had to pay £20 for and then the shop had a cancellation for a day time appointment sooner so I went for the day appointment and asked if I could be refunded for the evening appointment as I didn't need it now but they said no."

Atmosphere & Decor

Pros:

• "This shop is beautiful! We were all made to feel so welcome and comfortable."
• "With such a relaxing atmosphere in store, it’s always a pleasure to come in and see you all again."
• "Such a good vibe as you walk in!"
• "The shop is beautifully decorated and felt very luxurious, and the there is an excellent choice of dresses to suit all tastes and budgets."
• "Cosy, stylish, passionate and happy surroundings from the moment I stepped in the door."
• "The boutique itself is small and beautifully done and has a great selection of dresses."
• "Very clean and classy atmosphere which was all very nice."

Cons:

• "The shop is small but elegant and refreshments are a nice touch."

Dress Selection & Quality

Pros:

• "Jess made me feel so relaxed and with so many beautiful dresses to choose from, my mum, my sister and I had such a lovely morning."
• "The quality of my pronovia dress was outstanding, I wish I could wear my wedding dress every day!!"
• "The dresses that they have are beyond beautiful, there's an excellent selection to suit all body types and styles."
• "They had a great selection of accessories and, again after listening to my indecisiveness, were able to pull the most amazing veil that ticked all the boxes."
• "They had the best selection of dresses that I had ever seen in a wedding dress shop!"
• "The Dresses are so beautiful and there is a little bit of everything so you can really get a feel for what style is going to work best."
• "There's a large collection of beautiful dresses to suit all tastes."

Cons:

• "What is really nice about House of Snow is that the dresses actually fit."