Address: Trident Park, Trident Way, Blackburn, BB1 3NU, United Kingdom
Phone: +441254274444
Rating: 4.3
based on 106 reviews.
Customer Service
Pros:
"Fantastic service. I had the pleasure of dealing with Lex from the sales department and also James the business manager."
"Service above and beyond what I had been hoping for."
"Absolutely fantastic service from the minute I rang to enquire about purchasing the vehicle to delivery to after sales."
"Great service at the parts department. Part requested, delivered, and collected same day."
"The staff at Bowker BMW Blackburn were very professional and knowledgeable."
"The service i received at BMW blackburn is outstanding!"
"Excellent overall service, very good communication at all times. Car collected and delivered back home with friendly driver, all mechanical work carried out with detailed attached paperwork and confirmed over the phone."
Cons:
"What can I say? Avoid avoid avoid! Drove from Manchester for a simple oil change and micro filter but next day found out that the engine cover was not placed correctly on a 71 plate car and burning smell coming from the engine."
"Without doubt the one of the most disappointing dealerships I've come across."
"Went in for recurring issue with amplifier, with it being a design fault they should have been able to find a solution to repair. However, no knowledge on how to fix and incorrect solutions and refused to help."
"Very poor service, lack of professionalism and totally amateur outfit."
"Poor service. Cars are closed, we were unable to see them inside. Service ignored us."
"Never a good experience when dealing with the service team."
"Bought a BMW 520 touring, disgusting after sales service, once they have your money they don’t care, rude unhelpful staff."
Sales Experience
Pros:
"I have just part exchanged my car with them and I can't fault them."
"The vehicle was booked in for paint protection film on the same day."
"Reception staff greet you with a smile and the service staff Kieran and Andrew both very approachable and friendly."
"Just bought a 5 Series from Bowker of Blackburn and it was a pleasure from start to finish."
"Bowler Bmw Dealership. Staff are Tremendous, soon as you walk in your greeted by a very polite young lady with a very welcoming manner."
"The place itself is clean, smart and looks like it's just opened (even though it's been there a while)."
"Collecting the car was a great experience and they had it valeted, fuelled and ready to go."
Cons:
"Arranged to look at a vehicle this afternoon... the sales man said he would call us back to let us know if they wanted the car shortly... the car had been sold."
"I was looked up and down by an arrogant and very lackluster 'sales' man."
"Awful experience.. Brought a car for my wife from this place, salesman was nice as pie when trying to get me to commit to buying the car told me it was was an ex BMW management car."
"The car was very poorly prepared prior to customer collection and I would not buy a used car from the Bowker group again without seeing first."
"Expected the used salesperson to tell me specs, features, and try to sell me the car and convince me why I should buy one. The total opposite was true, didn't seem interested in selling a car."
"Came yesterday to look for a new motability car the sales man came over to us and asked how he could help we asked which cars are on the scheme and he said only x1 and x2 then showed us to the x1 and walked off."
"Totally unprofessional- went to look at a 1 series as a cash buyer, was told in a backwards way to prove how serious I was in terms of funding…"
Value and Pricing
Pros:
"Was kept informed of the work that was required the cost and estimated time of completion. All the work carried out within the specified time frame, and it worked out slightly cheaper than quoted."
"No upselling, just did everything I asked for and did it well."
"Great cars good prices."
"We bought an approved used x5 m50d from Dave Pope. Great car, flawless!"
"Everything you need while you do business. That's the way to do business, so yes, I would highly recommend Bowker (BLACKBURN) BMW."
"Minor repair issues have been resolved on time."
"5* A brilliant job from start to finish. A warm welcome from reception on arrival and then Justine and the team did a great job."
Cons:
"Took my car here as it had two manufacturers recalls, at the time of booking the nice lady offered me the BMW SUMMER CAR CARE for a price of £39.99... when I came to drop my car off the following day the price had gone up to £79.99."
"So I had taken time off work, set off and had a deposit refused, not to mention a wasted afternoon."
"Needed a new door seal perished prematurely, so BMW offered 50% contribution on parts. Even with that Bowkers wanted slightly short of £300 & 90 minutes to change the seal."
"Atrocious service had to go back for a paid service within 3000 miles of buying the car. In 8 months it’s been back in 4 times and due to go back again."
"I was dropped my car on Monday morning before 9 cloak and i show them the problem whatever in my car and they keep my car 3 days but they didn't even fixed anything and they charge me £900 pounds for nothing."
"But absolutely greedy when it comes to part exchange prices.. The lowest value given!!"
"I would leave 0 stars if I could. We put in an order for a car in October, due to be delivered in February. February came and went and there was no word from Bowker."
Facility and Comfort
Pros:
"As i entered the show room i was greeted by these three very nice ladies seating at reception whom was very helpful and extremely polite, but most importantly, Made me feel comfortable."
"We have just had our mini convertible fully serviced and a brand new stereo system fitted a complete 5 star service."
"Everyone who was there was friendly and our service advisor Jordan was extremely professional and a delight to deal with."
"The staff went above and beyond to ensure that my car was taken care of and I left feeling confident in its condition."
"From the day I bought my BMW these guys were at hand to sort any little problem out."
"Absolutely fantastic service. I dealt with Scott and James, and they were superb."
"The health check process was quick and efficient, and the staff explained everything to me in a clear and understandable manner."
Cons:
"There are also fumes in the car while I’m driving that wasn’t there before."
"If you are going to offer a complimentary wash and vac then the very least you can do is dry the car off."
"How about returning the seats to the position they were prior to the service."
"Service technician removed plug from dashcam and didn’t reconnect."
"Kieran called me to say I needed to pay £500 to find out what the problem was."
"Just viewing BMW X1 YK67 UXY on your web site and have to say the inside pictures were not very impressive."
"Purchased an approved used from them 6 months ago... Door seals on both rear doors hanging off on the underside. Suspension creaking, brakes sounding like a whale noise, steering wheel juddering under breaking."