MiniCabRide - London Airport Transfer Reviews Summary

Vehicle Size and Suitability

Pros:

• "The website confirmed that we were assigned an MPV5 which would have been big enough."
• "The Transfer worked perfect... The seats for the children were already in the car waiting for us."
• "A regular SUV arrived. No way could the SUV fit 6 pieces of luggage in the back, much less 5 adults in seats."
• "We asked for a child seat for 4-12 years (15-36kg). Company confirmed that the car will have it."
• "The driver did a great job and also helped us a lot with the luggage."
• "Car was bigger than expected. Very clean. Very comfortable."

Cons:

• "The driver showed up with a Toyota Prius Plus... it was the most uncomfortable ride since we had to ride with some of the luggage in our lap."
• "We booked a transfer from our hotel in Heathrow to the cruise port in Southampton... They arrived late and we missed our flight."
• "I specifically chose this company and the type of car because it was guaranteed to come with an infant car seat, and on both the way to and from the airport the drivers forgot it."
• "Although we had mentioned three people and three medium-sized luggage, the car was clearly too small for this."

Driver Professionalism and Courtesy

Pros:

• "The driver was polite, friendly and very helpful with our luggage."
• "Very quick to respond and send details to confirm and arrange our travel. Efficient and good driver."
• "Very professional and courteous driver, who arrived exactly on time."
• "Our taxi driving going was 20 minutes late... Our return with the company was much better."
• "Excellent Service Provider, used this company for many types to and from Heathrow Airport and always got an amazing service, helpful driver."
• "The booking service was really efficient over the phone and the driver was on time and great the passengers at the agreed point with name on sign."

Cons:

• "The driver didn’t understand that I asked him to cut off the music. For him, the driver decides."
• "ABSOLUTELY TERRIBLE COMPANY... WHILE MAKING THE EXTRA PAYMENT, THEY STOPPED THE VEHICLE ON THE MIDDLE OF THE A406 UNTIL PAYMENT WAS CLEARED."
• "We had an appalling experience with this firm for airport taxis. They arrived late and we missed our flight."
• "The driver was an hour late even though our flight was delayed."
• "The driver arrived 20 minutes late and the location kept changing meaning that I was travelling in and out of the airport in the rain."

Communication and Customer Service

Pros:

• "Quick easy booking with great customer experience. I was notified when the driver was dispatched and when he arrived."
• "Their drivers arrive punctually, phone you to announce their arrival and wait for you if you’re late."
• "Our flight was delayed by nearly an hour, which meant our driver would not get home till after midnight. Nevertheless, he was kind and friendly."
• "They kept in touch with us prior to our departure over WhatsApp."
• "Professional drivers. Good service. Always on time."
• "Called yesterday to book a taxi yesterday and was told £80."

Cons:

• "Originally booked with Twelve Transfers, never had problem with them, this booking moved to third party, meeting point changed, I'm disabled, this is not acceptable."
• "In the return cab the driver talked with his phone almost all the time."
• "The night before the transfer, I called to confirm and was told the booking did not exist."
• "We had an appalling experience with this firm for airport taxis. They arrived late and we missed our flight."
• "Terrible experience... Called and booked a taxi for airport drop 3 days in advance... Called a day earlier to check and my booking had been cancelled, with no drivers available."
• "We used this company for transfer to and from Heathrow Airport for our weekend stay in London. When we arrived, there was some confusion with the driver regarding a meeting point."