DG Cars Reviews Summary

App and Booking System

Pros:

• "The app is ten times better and more reliable."
• "They send me updates through whatsapp which allows me to track the taxi once it’s been dispatched."
• "Easy to use, friendly drivers, fair and consistent pricing."
• "Pre booked a taxi to get somewhere really important, and allowed plenty of time to spare."
• "Booking was simple, I did have to make numerous changes but it was no problem."
• "Great service. Booked in advance on the app and was notified when the taxi was despatched and had arrived."
• "I installed the App and added my details. When she was ready to go home, I booked the car for her."
• "Booked online with all drop off stated and price was quoted."

Cons:

• "The second time we had this driver he remembered my mum's face and refused to drop her off the full way."
• "Turns out there wasn’t one available. Was left stranded at night."
• "Absolutely shocking service. Leaving 28 children and 4 adults left for 2 hours out in the rain."
• "The taxi did not turn up by 1:45 am and we rushed booked an Uber to get her to work on time."
• "I tried to book a taxi last night and it took forever to assign a driver and the app was glitching."
• "Absolutely awful service. Booked at taxi on the app at 2pm for a 6.50pm pick up."
• "The last 3 times that I've booked were enough to say never more."
• "Booked a large cab 7 hours in advance for an 11pm pick up, and received a text from DG confirming the cab was booked successfully."

Driver Conduct and Service

Pros:

• "The drivers have been unfailingly excellent."
• "Driver 982 was a superstar today."
• "Amjad was a great driver and we had a good conversation."
• "Great, decent value taxi firm. Always (well almost always) reliable."
• "Driver Jarsolv was a credit to the business."
• "I had ordered this taxi for a very confused man on his own, who wanted to go home from The City Hospital."
• "Both my journeys booked today were on time. Polite and courteous drivers."
• "The driver was a wonderful young man, asked me if I would be ok crossing the road with my tipsy husband."

Cons:

• "Avoid this driver with the number plate FY15OXF."
• "Put in booking that included a guide dog. The car was sent and driver refused to have dog in passenger footwell."
• "The driver then rang me to say he’d arrived and got annoyed at me."
• "The drivers aren’t informed about any road works happening in the road."
• "Booked at taxi on the app at 2pm for a 6.50pm pick up. I had confirmation of the taxi and the money was taken out of my account."
• "Your driver threatened to beat me up for no reason than I trying to open the back window."
• "USEd them since the age of 15 just booked a taxi due to medical reasons and the operator at call centre said they rang me twice before cancelling my taxi yet phone was in my hand amd it never rang once."
• "The driver was very kind and very courteous incredibly polite and he he was very knowledgeable of the roads."