Address: 20 Wollaton Rd, Nottingham, NG8 1FD, United Kingdom
Phone: +441159700700
Rating: 3.8
based on 253 reviews.
Driver Service
Pros:
"Absolutely brilliant driver, first class service, very respectful and friendly."
"The driver was extremely friendly and approachable."
"Parents used Nottingham Cars for their recent trip to Nottingham, they found the service to be excellent."
"The Taxi man was very professional but also very courteous he helped us and went above and beyond to make sure we was happy."
"Sent a very helpful driver and charged a reasonable fare."
"Imran my taxi driver couldn’t do enough for me and was very professional and kind, this company really know customer service!"
"Picked up by Zeeshan who looked smart and professional and was very helpful with loading our bags."
Cons:
"Sad to say my partner and I both felt insulted."
"When the taxi driver decided to finally arrive, The taxi driver didn't help me with my suitcase."
"First, the taxi driver are extremely rude."
"Driver came late - ended up going the long way due to roadworks, not only did he charge me extra for this but made me miss my train making the taxi journey pointless."
"The driver took the shortest way. Price was ok."
"Driver was consistently driving just over the speed limit, and as a result the journey felt unsafe."
"Driver was unpleasant. He took out a nail cutter and clipped his nails while driving on journey."
Customer Service
Pros:
"What an absolute 5* company in Nottingham!"
"I've had a company account with Nottingham Cars for just over 2 years now, they definitely provide the best customer service and care for your account than other firms in Nottingham."
"Always use Nottingham Car's for my shopping whichever supermarket I'm using at the time."
"Much better than the service I had been getting from DG."
"Really efficient and reasonably priced."
"Great, friendly service from start to finish booking my exec car service from Nottingham to Heathrow."
"Nottingham Cars is a very professionally service with professionalism from management to call centre colleges and excellent customer services."
Cons:
"Won't be using Nottingham Cars again! Booked a taxi to take me to the airport and it arrived 15 minutes late."
"awful customer service - will never use them again."
"The men at the firm dismiss me when I question what is going on."
"Rude, abrupt customer service I waited over an hour and half and contacted them 7 TIMES."
"Terrible customer service, unapologetic, and rude."
"The people on the phone's couldn't care less when you call to ask why the taxi is late."
"Very bad behaviour of the person who answer phone and despatch job they promise to send me driver in 10 minutes but kept chasing for 30 minutes still no taxi arrived."
Reliability and Punctuality
Pros:
"Arrived early, was happy to return to my home when I realised I had forgotten something, got me to the airport earlier than I'd budgeted for."
"AA booked me a taxi from Nottingham Services to Bradford using Nottingham Cars and the bossman that took me was quality."
"Arrived early which was great for an ontime departure."
"Our Taxi arrived in less than 10 mins from making the call."
"I was collected exactly on time by a very polite driver in a perfectly clean car."
"Varun picked me up in Nottingham at 11 am (he arrived a few minutes early too which I appreciate) and got me into London (Heathrow) seamlessly."
"Car arrived early to ensure we left on time, the Mercedes was lovely to do this long journey in."
Cons:
"Absolute Joke! Even if you book a day before they will be late! I missed my train this morning thanks to them."
"Booked weeks in advance for a trip to the station. Booked for 0610 arrived at 0622."
"So disappointed. Twice my taxi arrived 30 minutes late, despite ordering the night before."
"Booked a taxi for 11.15pm, myself and my 2 young children, 11.25pm no sign of taxi."
"I booked a taxi at 8:25 a.m to be at work by 9 which is only 10 min away on the car... I had to ring in late to work purely because of the fault of this trash company."
"Do not use this company. If you need to get somewhere on time then they WILL let you down."
"I have been really let down by this company today, booked taxi at 3.45am and was still waiting at 5.00am."
App and Technology
Pros:
"This taxi company has an easy to use app."
"The app is user friendly."
Cons:
"P.S: the link to download the booking app in a couple of your replies isn't working."
"Worst taxi so far, I had a very bad experience with them, will 100% not recommend it to anyone."
"On the app, my taxi fare was estimated from £5.6 to £8.4. However, the final fare was £9.5. Very inaccurate."
Value for Money
Pros:
"Sent a very helpful driver and charged a reasonable fare."
"I thought the 10 min trip was very reasonable."
"Really efficient and reasonably priced."
"We were quoted an extremely reasonable price and we even got to choose which vehicle we wanted!"
"Prices are good."
"Nottingham cars were the cheapest option having spoken to a number of taxi companies in the area but could not fault them for service."
"Reasonably priced for the length of journey too."
Cons:
"Changed the fee several times Higher than the original fee."
"The usual cost for this trip would be between £20 - £25, however this ended up costing us £40!!"
"Then They said I owed 45.00 after paying the agreed return fee of £90.00 when arriving back."
"I got charged too much normally it cost me from Handle Street to bakerdale Road £3.60 or £3.80 and the driver charged me £5 pounds."
"I got a taxi to Russell street from Victoria centre and was told that it would be £15 and I can’t pay card...then had the driver take the £20 rather than give me the £5 change."
"I got charged too much."
"The driver charged me £25 even though the meter said 20.20."