Kwik Fit - Southampton - Park Street Reviews Summary

Customer Service

Pros:

• "Thank you Kwik Fit for being so reliable and very very trustworthy."
• "The service was excellent."
• "Staff very friendly. Highly recommended."
• "Very polite and quick service however the cars low tyre pressure sensors were not reset causing panic as we drove on the motorway."
• "They give time to understand your issues and propose a solution that you want."
• "The customer waiting area is comfortable and the staff were polite and cheerful."
• "The people was very friendly and respect, be patient."

Cons:

• "So l.will not be going back.!!"
• "Worst experience ever! Car headlight was working fine until MOT only to find after it had mysteriously blown."
• "Very overpriced and very rude staff definitely wouldn’t recommend to anyone!"
• "Kwik fit is the worst garage I have ever been to - scammers!"
• "The attitude from the outset was all wrong as soon as I walked in, it was a 'won't do, can't do' attitude."
• "I'm really disappointed from Kwik fit and I don't recommend it to no one. Bunch of unprofessionals."
• "Poor customer services and poor service over all."

Quality of Work

Pros:

• "We had a complicated problem with a tyre and they took the time to explain it clearly and what we could do, and we got it fixed."
• "Rear right tyre looking flat, took car in expecting to be sold two new rear tyres. But tyre could be fixed! Great price."
• "They eventually sourced it down to a faulty valve and replaced it with for an unbeatable cost."
• "They immediately fixed the tyre perfectly."
• "Checked out my exhaust system for free even though they were extremely busy!"
• "They looked at it straight away, clearly explained that it wasn't repairable and had a replacement in stock to put straight on."
• "Had my problem with the coil spring fixed straight away."

Cons:

• "They quoted me £511 for this work!"
• "Also the locking wheel nut was not put in its holder under the boot floor simply thrown in to rattle around and get lost."
• "Worse than horrendous. Booked the car in for 2 tires with total cost of 260... They suggested they didn't know anything about it, but eventually found the tires but said they would be 480...!!"
• "Some off the Stuff I think they needed to more training even after computer check still given wrong advice they cost me £150 make sure getting the right one."
• "After leaving my car for the front tyres to be changed, I noticed that one of the wheels was slightly damaged."
• "They diagnosed the fault, but only on my 3rd visit and I hadn't used the car in between the visits."
• "I was not impressed with the service I received at Kwik fit Shirley Southampton... The rims were heavily scratched and the lacquer had come off in multiple places on both wheels."

Value for Money

Pros:

• "Good value for money as i paid £27 for class 4 MOT."
• "They could repair the puncture. Job done in 20 minutes."
• "Battery replaced and I was on my way within 15 minutes."
• "Within an hour of me calling for the next ASAP slot they had my car."
• "Booked new tyres online competative prices .Turned up and Kwik Fit were waiting for me ..They got on with it and I was driving home in less than 1 hour ...No gimmicks about needing new brakes."
• "They managed to repair my tyre which normally costs £25 and they said I didn't have to pay on this occasion."
• "I really appreciated not being quoted the most expensive option be default as it showed I was being respected rather than being sneakily upsold unnecessary extras/upgrades that I didn’t need."

Cons:

• "All in all, they wanted £128 for the repair, plus the original £25 i paid for the MOT.....BEWARE."
• "They diagnosed 650-700 pounds for brakes and pads change 😂😂😂 if there was 0 stars would have put that."
• "Quoted me £78 to replace the droplink (?!) plus another £50 for suspension realignment, which is NOT necessary."
• "Went there for mot booked online £26 and my wife took it there after more than 2 hours they failed my MOT."
• "They discovered something (oil leak, but they were 'unsure' where it is coming from)."
• "Unfortunately, the team were not able to fix the defect meaning that my car was classified as dangerous to drive late on a Saturday afternoon going into a bank holiday weekend with no garages open to get it repaired."
• "Don't ever take your car here they have poor customer service and are very expensive, we dropped our car off running fine for a full service and had to tow it home after!!!"

Convenience

Pros:

• "Was pleasantly surprised to find this branch was open on a Sunday when we were urgently and unexpectedly in need of a replacement tyre."
• "The team were incredibly helpful to our family with worrying sounds from our van wheels on our journey."
• "Lovely staff, fitted me in even though they were fully booked as I had a long journey to make."
• "Can't fault Kwik fit took car in said being a bank holiday it would probably be tomorrow before they could get exhaust parts they would phone when in 2hrs later phone call at home saying they managed to get parts went back had exhaust fitted great service."
• "Prompt and courteous puncture repair despite dropping in without any appointment."
• "Needed a tyre as I'm a key worker ordered for the next day arrived without a booking turns out it was a nail in the tyre and they repaired it free on the road within 20 mins thanks guys definitely will come back to this branch stay safe thanks Darren."
• "The tire was then replaced within 10-15 minutes and I was all set to go."

Cons:

• "The only slight negative with Shirley Southampton branch is limited parking."
• "Only gripe is the the tyres in this area, which give off a not so nice smell."
• "They are overall very good for only for something pre booked, Not for same day or emergency services."
• "done Mot there, passed no problems, just mot took over half an hour but was waiting for paperwork another 35mins as there is no receptionist and workers have to do it and they busy all the time."
• "Terrible, terrible, terrible... We had to leave our meal at the restaurant and make our way across Southampton hastily, otherwise we would not have been able to leave Southampton that night as planned."
• "Nice chaps working here the only problem I came across is the parking outside is very tight. Not even a place to stop and pop in for a quote for work to be done."
• "Car went in at 9am and finished 6pm."