Fox and Sons Estate Agents Southampton Reviews Summary

Customer Service

Pros:

• "Emma has been with me throughout my moving journey and has been an absolute support from start to finish."
• "Her dedication to providing a tailored package that suits my needs is second to none."
• "Aaron helped us get a mortgage to buy our first home, he has been AMAZING from start to finish!"
• "Excellent, caring agents who provide the best service. Always professional and will no doubt help you find what you're looking for."
• "Couldn’t be more impressed by the residential sales team’s skill and professionalism."
• "The professionalism of all staff members of the lettings team are a credit to the business."
• "Jess Cook has worked diligently and enthusiastically above and beyond her remit."

Cons:

• "Their Assistant Manager, Jonathan Davies, called me desperate and refused to engage with me."
• "Inventory reports were poorly written and some staff members seemed lazy."
• "Opaque information is provided about the costs and fees charged."
• "Worst agent I have ever used. Incompetent and do not care."
• "The most utterly inept estate agent I have ever dealt with."
• "Stay well away from this company which, if they keep doing business like this, won't be around for too much longer."
• "Fox and sons are the worst estate agents we have dealt with. They are extremely unprofessional, the staff our very rude and no care for their customers."

Communication

Pros:

• "Was occasionally difficult to reach the office by phone but I always got a call back when I left a message."
• "So responsive to phone calls, so pro active chasing for updates and they are all so friendly!"
• "He is very polite and professional, always on time, always replying to e-mails straight away."
• "Harry kept communicating with me daily and made sure that I was able to move on time, despite the peak renting period."
• "Communication was prompt and he was always there to answer the confusing questions of a first time buyer!"
• "She’s also very professional and responds quickly to queries."
• "Holly has been really helpful and always response to my email."

Cons:

• "Called up about a property and arranged a viewing, called to confirm the day before and received a confirmation text. Turned up on the day on time and waited for 15 mins and then got a call saying my viewing had been cancelled."
• "One of the worst letting agencies in Southampton! We rented a flat through them for 3 years, and despite the rent going up every year no maintenance was ever done."
• "Very bad experience and waste of time, I spend a lot of time for getting a response via email."
• "These guys don't let you know after the viewing. Then you email and just get ignored."
• "No respect for my and my partner's time."
• "Worst experience ever! No respect for my and my partner's time."
• "They again didn't call back."

Professionalism

Pros:

• "Leah Black was very helpful, providing a comprehensive explanation of how mortgages worked, how much i could borrow and the different types of mortgages."
• "Aaron Cassidy was extremely helpful and made the process feel a lot easier when things went wrong with solicitors."
• "We are extremely satisfied so far with the friendly and professional service given by the team at Fox & Sons."
• "I can thoroughly recommend this branch of Fox & Sons."
• "I found Grace the Sales Manager to be highly knowledgeable, efficient, friendly and professional."
• "His professionalism, friendliness, and proactive updates made the process smooth."
• "George was an excellent estate agent who constantly kept us in the loop with regards to the house sale."

Cons:

• "I have not been able to get a clear account of the finances despite asking many times."
• "Still haven’t received money and don’t get any response for emails."
• "They ignored a notification that their sale board had become unsafe."
• "They have since ignored a formal complaint submitted regarding this."
• "And holding deposit has been not released because of unreasonable issues, they make delayed and trying to make money from us."
• "One of their agents, Toby, acted unbelievably inappropriately."
• "This has to be the worst agency to deal with."

Responsiveness

Pros:

• "Fox & Sons have been amazingly helpful during the recent purchase of my flat."
• "Thank you so much to Emma, she has been absolutely amazing and so helpful!"
• "Aaron was very helpful and informative when I went to view a property."
• "Fox and son's made the move into my rented accommodation easy and stress free."
• "Nicole has been really supportive helping us understand our options to upsize."
• "Samantha was a pleasure to deal with. She was friendly, professional and proactive throughout the transaction."
• "I can't commend Joel enough and I highly recommend him, & Fox nd Sons."

Cons:

• "Arranged viewing twice, no email confirmation even though specifically requested."
• "They are quick to answer questions and responding to emails, unlike the letting agent I am currently with."
• "DO NOT USE - Cowboys."
• "We booked the viewing with them and confirmed via email. But no one showed up on the day."
• "Sequence, the letting agents within Fox and Sons have mostly been slow with communication and fixing issues in our property."
• "The maintenance department took 2 months to fix a toilet leak and then refused to pay the £850 when I received the water bill."
• "Their office staffs mostly will not care to you and definitely will misguide you."